Regency Cascades I1500

Questions and Answers

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Tony EvansAug 4, 2025
What to do if my Regency Indoor Fireplace is plugging with creosote?
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  grantcarmenAug 4, 2025
  If your Regency Indoor Fireplace is experiencing plugging due to creosote, it's likely caused by burning wet or pitchy woods, or burning large loads of small diameter wood without proper light-off. To resolve this, use dried, seasoned wood. Ensure the combustor achieves light-off before closing the bypass damper. You might be able to burn off the soot or creosote by positioning the combustor partially open after establishing a hot fire.
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Christopher FordAug 8, 2025
Why is there fly-ash buildup in my Regency Indoor Fireplace?
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  Mark AyersAug 8, 2025
  If you notice fly-ash buildup in your Regency Indoor Fireplace, it could be due to the combustor not maintaining the correct light-off temperature or burning inappropriate materials. Brush the cold combustor with a soft brush or vacuum it lightly. Avoid burning cardboard, gift wrap, or garbage. Ensure you follow the correct light-off instructions and don't close the bypass too soon.
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Thomas ColemanAug 14, 2025
What to do if my Regency Indoor Fireplace has soot masking?
- D
  Deborah WatersAug 14, 2025
  If masking (soot) occurs in your Regency Indoor Fireplace, it's often because the combustor hasn't maintained light-off. Place the combustor in a partially open position after starting a hot fire to burn off soot. If you've been burning coal, the sulfur-based compounds may coat the catalyst. If this happens, switch back to burning wood and run the combustor at elevated temperatures for one hour.
K
Kevin HawkinsAug 19, 2025
How to fix crumbling substrate in my Regency Indoor Fireplace?
- H
  hernandezbenjaminAug 19, 2025
  Crumbling substrate in your Regency Indoor Fireplace is often caused by extreme thermal shock from refueling with wet wood or high draft. Bypass the combustor while the stove is running. Use seasoned, dried wood, and ensure the water draft does not exceed .06". Install a manual damper and draft gauge or a barometric damper.
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Dr. Daniel TurnerAug 25, 2025
What causes mechanical cracks in a Regency Indoor Fireplace combustor?
- C
  Chelsey HornAug 25, 2025
  Mechanical cracks in your Regency Indoor Fireplace's combustor can occur if the combustor is mishandled or the combustor holder is distorted. Handle the combustor with care. If the holder is distorted, replace it if necessary. If large pieces of the combustor are missing, replace the combustor and any warped stove parts.
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Thomas MartinAug 29, 2025
Why is my Regency Indoor Fireplace combustor experiencing thermal cracking?
- H
  hernandeztonyAug 29, 2025
  Thermal cracking in your Regency Indoor Fireplace is caused by uneven temperatures, flame impingement, and heat spikes. If the cracking causes large pieces to fall out, replace the combustor.

Summary

Dimensions

Unit Dimensions with Standard Flue Adaptor

Details the physical dimensions of the unit when using the standard flue adaptor.

Unit Dimensions with Offset Flue Adaptor

Details the physical dimensions of the unit when using the offset flue adaptor.

Installation

Before Installing Your Insert

Essential checks and preparations required before commencing the installation of the fireplace insert.

Chimney Specifications

Requirements and considerations for the chimney system when installing the insert.

Fireplace Specifications

Minimum size requirements for the fireplace opening to accommodate the insert.

Masonry And Factory Built Fireplace Clearances

Minimum safe distances required between the insert and combustible materials.

Installation Into a Masonry Fireplace

Step-by-step guide for installing the insert into a masonry fireplace structure.

Installation Into a Factory Built Fireplace

Specific instructions for installing the insert into a factory-built fireplace.

Faceplate, Trim & Optional Components

Details on installing faceplates, trim, and optional components for a finished look.

Bottom Faceplate & Fan Support Installation

Guidance on installing the bottom faceplate and the fan support structure.

Fan; Blower Installation

Instructions for installing the optional fan assembly to enhance heat distribution.

Brick Installation

Steps for correctly installing the firebricks within the firebox for optimal performance.

Glass Replacement

Procedure for safely replacing the glass on the fireplace insert.

Wood Door & Handle Assembly

Instructions for assembling and installing the wood door and its handle.

Latch Adjustment

Guidance on adjusting the door latch for a proper seal.

Stainless Steel Smoke Deflector Installation

Steps for correctly installing the stainless steel smoke deflector.

Seasoned Wood Preparation

Information on preparing and using seasoned wood for efficient burning.

Bypass Operating Handle;Monitor Installation

Instructions for installing the bypass operating handle and monitor.

Operating Instructions

First Fire Procedures

Guidance for starting and managing the very first fire in the unit.

Draft Control Operation

How to adjust and manage the primary and secondary air drafts for optimal burning.

Fan Operation

Details on how the fan operates and is controlled for heat distribution.

Ash Disposal Procedures

Safe and proper methods for removing and disposing of ashes.

Safety Guidelines and Warnings

Critical safety precautions and warnings for operating the fireplace insert.

Maintenance

Troubleshooting Common Issues

Solutions for common problems encountered with the fireplace insert.

Creosote Prevention and Removal

Methods to prevent creosote buildup and steps for its removal.

Door Gasket Inspection and Replacement

Guidance on checking and replacing the door gasket for a proper seal.

Glass Maintenance

How to clean and maintain the fireplace glass.

Wood Storage Recommendations

Best practices for storing firewood to ensure proper seasoning.

Catalytic Combustor Maintenance

Information on maintaining and monitoring the catalytic combustor's performance.

Secondary Air Tube Removal and Installation

Procedure for removing and reinstalling the secondary air tubes.

Latch Adjustment

How to adjust the door latch for optimal sealing.

Removing the Wooden Handle

Steps for safely removing the wooden door handle.

Parts List

Main Assembly Parts

Detailed list of all components included in the main assembly of the unit.

Brick Panels

List of parts and diagram for the firebrick kit.

Catalytic Combustor Assembly Parts

List of components for the catalytic combustor assembly.

Faceplates

Details and part numbers for various faceplate and trim sets.

Warranty Information

Limited Lifetime Warranty Details

Overview of warranty coverage for components and labor.

Warranty Conditions and Exclusions

Conditions that apply to the warranty and specific exclusions.

How to Obtain Warranty Service

Step-by-step guide on how to request warranty service.

Product Registration and Customer Support

Information on registering your product and accessing customer support.

Catalytic Combustor Warranty Coverage

Specific warranty terms and conditions for the catalytic combustor.

Regency Cascades I1500 Specifications

General

Model	Cascades I1500
Heating Capacity	Up to 1, 500 sq. ft.
Venting	Direct Vent
Glass Type	Ceramic
Efficiency	Up to 70%
Firebox Material	Steel
Log Set Included	Yes
Blower Included	Optional
Fuel Type	Natural Gas, Propane