FLUENCE Z.E. – Roadside assistance technician's guide
Network Development Division | February 2012 V3|
RENAULT PROPERTY
Flow chart 1 – CALL CENTER ASSISTANCE OPERATIVE OR RENAULT DEALERSHIP (Identify the type of
incident and implement the appropriate resources so that the customer remains mobile)
ROADSIDE OPERATION ON AN ELECTRIC VEHICLE
Send a roadside assistance operative with an ELECTRIC VEHICLE AUTHORISATION, personal
protective equipment (PPE) and specialised tools for electric vehicle
NB:
In its "ASSISTANCE"
specifications,
RENAULT requires that
roadside assistance
operatives are
authorised to work on
electric vehicles and that
they carry PPE in their
vehicle.
ACCIDENT ?
NB:
Basic rule of first aid:
Protect yourself before you
protect the victim or victims.
The accident has already
happened, you must not
create an additional
accident.
→ electric vehicle
authorisation and personal
protective equipment
obligatory.
Send a flatbed
towing vehicle
Flatbed or tow dolly vehicle
depending on the vehicle
requiring assistance/to be towed
END OF THE
OPERATION
(the customer stays
mobile with his vehicle)
Vehicle
immobilized ?
BREAKDOWN ?
NB:
Vehicle which has been in an
accident but which is
considered suitable to drive:
- If no safety element has
been impacted (steering,
brakes, axles, airbags, seat
belt pretensioners)
- No red warning lights are
activated on the dashboard.
To the flowchart
2- vehicle breakdown
END OF OPERATION
To the flowchart
2- vehicle breakdown
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