Renault FLUENCE Z.E. - Page 42

FLUENCE Z.E. – Roadside assistance technician's guide
RENAULT PROPERTY Network Development Division | February 2012 V3|
42
Flow chart 2 – ROADSIDE ASSISTANCE OPERATIVE – Broken down vehicle
Traction chain fault
(400V or 58V)
TOW the vehicle to a
charging station
Can the vehicle
be repaired at the
roadside?
REPAIR THE VEHICLE
ON SITE
SWITCH THE
IGNITION OFF
OPERATIVE'S GUIDE
Example:
- puncture,
- stolen wheel,
- 12V battery cable jump start
- 12V battery
Ensure safety of people present at the
scene of the accident
Important: the dashboard is not a
reliable means of indicating an
insulation fault
(example: if out of service).
Level 0 authorization
USER
Level 1 authorisation
LOCKOUT OPERATIVE
Combustion or
electrical risk?
Leave vehicle in the marked
and dedicated (mechanical
workshop) parking area of
the Z.E. Expert dealership
ROADSIDE ASSISTANCE
OPERATIVE'S GUIDE
Energy failure?
TOW the vehicle to a
Renault Z.E. Expert
dealership
SWITCH THE
IGNITION OFF
Vehicle preparation for
transport
SWITCH THE
IGNITION OFF
SWITCH THE
IGNITION OFF
Vehicle preparation for
transport
Identification of the fault on the
traction
chain:
-Inspect dashboard (fault warning
light)
-Inspection using electronic
diagnostic tools (Clip)
Visual identification of
potential risks:
-Inspect traction battery
-Inspect service battery
-Inspect cables and
connectors
-Inspect electric power
unit
- ...
NO
NO
NO
NO YES
YES
YES
YES
From flowchart
1- call center
v
e
hi
c
l
e
b
r
ea
k
do
wn
END OF OPERATION
To the flowchart
3- Vehicle dama
g
ed