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Safety Instructions of Battery Usage
The camera is not designed for running 24/7 at full capacity or around-the-clock live streaming.
It’s designed to record motion events and to live view remotely only when you need it. Learn useful
tips on how to extend the battery life in this post:
https://support.reolink.com/hc/en-us/articles/360006991893
1. Do not remove a built-in battery from the camera.
2. Charge the battery with a standard and high-quality DC 5V battery charger or Reolink solar
panel. It’s not compatible with solar panels from any other brands.
3. Charge the battery only if in temperatures between 0°C and 45°C. The battery is intended for
use only in temperatures between -10°C and 55°C.
4. Keep the charging port dry, clean and free of any debris. Cover it with the rubber plug after the
battery is fully charged.
5. Do not charge, use or store the battery next to areas that may become hot. Examples include,
but are not limited to, on or near a space heater, cooking surface, cooking appliance, iron, radiator,
or replace.
6. Do not use the battery if its case appears damaged, swollen, or compromised. Examples include,
but are not limited to, leaking, odors, dents, corrosion, rust, cracks, swelling, melting, and scratches.
7. Always follow the local waste and recycling laws to dispose of used batteries.
Troubleshooting
If your camera is not powering on, please try
the following solutions:
• Make sure the power switch is turned on.
• Charge the battery with a DC 5V/2A power
adapter. When the green light is on,
the battery is fully charged
If these won’t work, contact Reolink Support.
If you cannot scan the QR code on your
phone, please try the following solutions:
• Remove the protective lm from the camera
lens.
• Wipe the camera lens with a dry paper/
towel/tissue.
• Vary the distance between your camera
and the mobile phone so that the camera can
focus better.
Camera is Not Powering On
Failed to Scan QR Code
on the Phone
• Try to scan the QR code under sucient
lighting.
If these won’t work, contact Reolink Support.
If the camera fails to connect to WiFi, please
try the following solutions:
• Ensure that you have entered the correct
WiFi password.
• Put the camera closer to your router to
ensure a strong WiFi signal.
• Change the encryption method of the WiFi
network to WPA2-PSK/WPA-PSK
(safer encryption) on your router interface.
• Change your WiFi SSID or password and
make sure that SSID is within 31 characters
and password is within 64 characters.
If these won’t work, contact Reolink Support.
Failed to Connect to WiFi During
Initial Setup Process
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