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Troubleshooting
Ifyourcameraisnotturningon,please
apply the following solutions:
• Make sure you’ve turned the power
button on.
• Charge the battery with a DC 5V/2A
poweradapter.Whenthegreenlightison,
the battery is fully charged.
Ifthesewon’twork,pleasecontactReolink
Support https://support.reolink.com
If the PIR sensor fails to trigger any kind of
alarmwithinthecoveredarea,trythe
following solutions:
Ifyoufailtoreceiveanypushnotifications
whenmotionisdetected,trythefollowing
solutions:
•Makesurethepushnotificationhasbeen
enabled.
Camera is not Powering on
PIR Sensor Fails to Trigger
Alarm
Unable to Receive Push
Notications
• Make sure that the PIR sensor or the
camera is installed in the right direction.
• Make sure the PIR sensor is enabled or
the schedule is set up properly and
running.
• Check the sensitivity settings and make
sure it’s set up properly.
• Make sure the battery is working.
• Reset the camera and try again.
Ifthesewon’twork,pleasecontactReolink
Support https://support.reolink.com
Safety Instructions of Battery Usage
The camera is not designed for running 24/7 at full capacity or around-the-clock live
streaming. It’s designed to record motion events and to live view remotely only when you
need it. Learn useful tips on how to extend the battery life in this post
https://support.reolink.com/hc/en-us/ articles/360006991893
1.Thebatteryisbuilt-in,sodonotremoveitfromthecamera.
2. Charge the rechargeable battery with a standard and high-quality DC 5V/9V battery
charger or Reolink solar panel. Do not charge the battery with solar panels from any other
brands.
3. Charge the battery when temperatures are between 0°C and 45°C and always use the
battery when temperatures are between -20°C and 60°C.
4.Donotcharge,useorstorethebatterynearanyignitionsources,suchasfireorheaters.
5.Donotusethebatteryifitgivesoanodor,generatesheat,becomesdiscoloredor
deformed,orappearsabnormalinanyways.Ifthebatteryisbeingusedorcharged,turno
thepowerswitchorremovethechargerimmediately,andstopusingit.
6. Always follow the local waste and recycle laws when you get rid of the used battery.