Issue Solutions Notes
Detecting the hearing aids to
initiate pairing
If the streaming signal cannot be
initiated…
If streaming signal cannot be initiated
or quits during use…
1. Replace the hearing aid batteries
2. Verify that you are using the
latest iOS version and update as
Helpful Hints for your Made for iPhone Hearing Aids
1. Shut down and restart your iPhone
®
, iPad
®
or iPod touch
®
occasionally. Like a computer, your device
needs a reboot on occasion for optimum performance.
2. Close down apps that are not in use. Double-click the home button > Swipe up to close apps
(simply pressing the home button does not actually close the app on your phone; it
will continue to run in the background).
3. Turn off Bluetooth on other Apple devices that are within range and have been previously
paired to your hearing aids.
1. Go back to “Accessibility” screen
on the Apple device
2. Re-enter the “Hearing Aids”
screen to detect devices
3. Reboot the hearing aids or try
new batteries
needed
1. Check the audio source (which
is visible during phone calls)
2. Or swipe up to view AirPlay to
ensure the audio signal is being
directed to the hearing aids.
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