SAVE A SERVICE CALL
25
CAN’T LIGHT THE PILOT FLAME
• Is there gas to the water heater?
Check the gas isolation valve on the gas supply
line is open.
• Is there a normal gas supply to the rest of
the premises?
Try lighting another gas appliance to check. If
there is no gas, call the gas supplier.
WATER HEATER APPEARS TO BE LEAKING
When the water heater is first lit,
or after a large usage of hot water,
condensation may form on the
burner and grille at the front of the
water heater. This is quite normal,
especially in winter months and
will dry off as the water is heated.
The plastic drain near the bottom
left-hand side of the water heater
will drip water during the heating
cycle. It is possible for several
litres a day of condensation to
discharge from the drain
especially in cool conditions. This
water is not from the mains supply
but is condensation from the
atmosphere caused by the
efficient operation of the water
heater.
Note: During the heating cycle it is not unusual to see water vapour clouds
steaming from the flue terminal. This is normal operation of the water heater.
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