Ricoh Aficio SP3400n - National Support Department; Helpdesk Support; Fault Escalation Process

25/02/2010 Aficio SP3400n/3410dn Service Guidelines
10. NATIONAL SUPPORT DEPARTMENT 16
10.1 HELPDESK 16
10.2 FAULT ESCALATION PROCEDURE 16
11. WARRANTY 17
12. COST & PERFORMANCE DATA 18
12.1 PRODUCT DESIGN LIFE 18
12.2 RELIABILITY TARGETS 18
12.2.1 AVERAGE MONTHLY VOLUME 18
12.2.2 MAXIMUM MONTHLY VOLUME 18
12.3 PM PARTS 18
12.4 SUPPLIES PRICING 19
13. QUICK REFERENCE GUIDE 20
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