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RISCO GROUP LIMITED WARRANTY
RISCO Ltd., its subsidiaries and affiliates (“Risco") guarantee Risco’s hardware products to be free from defects in materials and workmanship when used and stored under normal conditions and
in accordance with the instructions for use supplied by Risco, for a period of (i) 24 months from the date of connection to the Risco Cloud (for cloud connected products) or (ii) 24 months from
production (for other products which are non-cloud connected), as the case may be (each, the “Product Warranty Period” respectively).
Contact with customers only. This Product Warranty is solely for the benefit of the customer who purchased the product directly from Risco, or from any authorized distributor of Risco. Nothing
in this Warranty obligates Risco to accept product returns directly from end users that purchased the products for their own use from Risco’s customer or from any installer of Risco, or otherwise
provide warranty or other services to any such end user. Risco customer shall handle all interactions with its end users in connection with the Warranty, inter alia regarding the Warranty. Risco’s
customer shall make no warranties, representations, guarantees or statements to its customers or other third parties that suggest that Risco has any warranty or service obligation to, or any
contractual privy with, any recipient of a product.
Return Material Authorization. In the event that a material defect in a product shall be discovered and reported during the Product Warranty Period, Risco shall, at its option, and at customer's expense,
either: (i) accept return of the defective Product and repair or have repaired the defective Product, or (ii) accept return of the defective Product and provide a replacement product to the customer. The
customer must obtain a Return Material Authorization (“RMA”) number from Risco prior to returning any Product to Risco. The returned product must be accompanied with a detailed description of the
defect discovered (“Defect Description”) and must otherwise follow Risco’s then-current RMA procedure in connection with any such return. If Risco determines in its reasonable discretion that any
Product returned by customer conforms to the applicable warranty (“Non-Defective Products”), Risco will notify the customer of such determination and will return the applicable Product to customer at
customer’s expense. In addition, Risco may propose and assess customer a charge for testing and examination of Non-Defective Products.
Entire Liability. The repair or replacement of products in accordance with this warranty shall be Risco’s entire liability and customer’s sole and exclusive remedy in case a material
defect in a product shall be discovered and reported as required herein. Risco’s obligation and the Warranty are contingent upon the full payment by customer for such Product and
upon a proven weekly testing and examination of the product functionality.
Limitations. The Product Warranty is the only warranty made by Risco with respect to the Products. The warranty is not transferable to any third party. To the maximum extent
permitted by applicable law, the Product Warranty does not apply and will be void if: (i) the conditions set forth above are not met (including, but not limited to, full payment by
customer for the product and a proven weekly testing and examination of the product functionality); (ii) if the Products or any part or component thereof: (a) have been subjected to
improper operation or installation; (b) have been subject to neglect, abuse, willful damage, abnormal working conditions, failure to follow Risco’s instructions (whether oral or in
writing); (c) have been misused, altered, modified or repaired without Risco’s written approval or combined with, or installed on products, or equipment of the customer or of any
third party; (d) have been damaged by any factor beyond Risco’s reasonable control such as, but not limited to, power failure, electric power surges, or unsuitable third party
components and the interaction of software therewith or (e) any delay or other failure in performance of the product attributable to any means of communications, provided by any
third party service provider (including, but not limited to) GSM interruptions, lack of or internet outage and/or telephony failure.
BATTERIES ARE EXPLICITLY EXCLUDED FROM THE WARRANTY AND RISCO SHALL NOT BE HELD RESPONSIBLE OR LIABLE IN RELATION THERETO, AND THE
ONLY WARRANTY APPLICABLE THERETO, IF ANY, IS THE BATTERY MANUFACTURER'S WARRANTY.
Risco makes no other warranty, expressed or implied, and makes no warranty of merchantability or of fitness for any particular purpose. For the sake of good order and avoidance
of any doubt:
DISCLAIMER. EXCEPT FOR THE WARRANTIES SET FORTH HEREIN, RISCO AND ITS LICENSORS HEREBY DISCLAIM ALL EXPRESS, IMPLIED OR
STATUTORY, REPRESENTATIONS, WARRANTIES, GUARANTEES, AND CONDITIONS WITH REGARD TO THE PRODUCTS, INCLUDING BUT NOT LIMITED
TO ANY REPRESENTATIONS, WARRANTIES, GUARANTEES, AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE
AND LOSS OF DATA. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RISCO AND ITS LICENSORS DO NOT REPRESENT OR WARRANT
THAT: (I) THE OPERATION OR USE OF THE PRODUCT WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR-FREE; (ii) THAT ANY FILES, CONTENT OR
INFORMATION OF ANY KIND THAT MAY BE ACCESSED THROUGH THE PRODUCT BY CUSTOMER OR END USER SHALL REMAIN SECURED OR NON
DAMAGED. CUSTOMER ACKNOWLEDGES THAT NEITHER RISCO NOR ITS LICENSORS CONTROL THE TRANSFER OF DATA OVER COMMUNICATIONS
FACILITIES, INCLUDING THE INTERNET, GSM OR OTHER MEANS OF COMMUNICATIONS AND THAT RISCO’S PRODUCTS, MAY BE SUBJECT TO
LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF SUCH MEANS OF COMMUNICATIONS. RISCO IS NOT RESPONSIBLE FOR
ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.
RISCO WARRANTS THAT ITS PRODUCTS DO NOT, TO THE BEST OF ITS KNOWLEDGE, INFRINGE UPON ANY PATENT, COPYRIGHT, TRADEMARK, TRADE SECRET
OR OTHER INTELLECTUAL PROPERTY RIGHT
IN ANY EVENT RISCO SHALL NOT BE LIABLE FOR ANY AMOUNTS REPRESENTING LOST REVENUES OR PROFITS, PUNITIVE DAMAGES, OR FOR ANY OTHER INDIRECT,
SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, EVEN IF THEY WERE FORESEEABLE OR RISCO HAS BEEN INFORMED OF THEIR POTENTIAL.
Risco does not install or integrate the product in the end user security system and is therefore not responsible for and cannot guarantee the performance of the end user security system which uses
the product.
Risco does not guarantee that the product will prevent any personal injury or property loss by burglary, robbery, fire or otherwise; or that the product will in all cases provide adequate warning or
protection.
Customer understands that a correctly installed and maintained alarm may only reduce the risk of burglary, robbery or fire without warning, but is not an assurance or a guarantee that such an
event will not occur or that there will be no personal injury or property loss as a result thereof. Consequently Risco shall have no liability for any personal injury, property damage or loss based on
a claim that the product fails to give warning.
No employee or representative of Risco is authorized to change this warranty in any way or grant any other warranty.
RTTE COMPLIANCE STATEMENT
Hereby, RISCO Group declares that this equipment is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. For the CE
Declaration of Conformity please refer to our website: www.riscogroup.com.
DÉCLARATION DE CONFORMITÉ RTTE
Par ceci la société RISCO Group déclare que ce produit, sirène extérieure sans fil respecte les recommandations essentielles et autres précautions de la Directive
1999/5/EC.
Pour la lecture de la déclaration de conformité CE, veuillez-vous informer sur notre site: www.riscogroup.com.
RTTE COMPLIANCE DICHIARAZIONE
Con la presente [nome del costruttore] dichiara che questo [tipo di apparecchio] è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla
direttiva 1999/5/CE.
CONTACTING RISCO GROUP
RISCO Group is committed to customer service and product support. You can contact us through our website
(www.riscogroup.com) or as follows:
United Kingdom
Tel: +44-161-655-5500
technical@riscogroup.co.uk
Belgium
Tel: +32-2522-7622
support-be@riscogroup.com
Italy
Tel: +39-02-66590054
support@riscogroup.it
USA
Tel: +305-592-3820
support@riscogroupusa.com
Spain
Tel: +34-91-490-2133
support-es@riscogroup.com
China
Tel: +86-21-52-39-0066
support-cn@riscogroup.com
France
Tel: +33-164-73-28-50
support-fr@riscogroup.com
Israel
Tel: +972(0)3-963-7777
support@riscogroup.com
© RISCO Group 04/2016 5IN2532
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