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Common Issues
The screen does not turn on. Vacuum does not start. • Low battery. Recharge before use.
• Remove the rollers and the dirty tank to check for a clog in the dirty
water pipe or the suction outlet, and if the filter is clogged. Clear all
blockages, clean the filter and make sure dirty tank and filter were
properly installed before retrying.
There is a strange smell during use.
Cleaning creates a lot of bubbles.
• Clean the rollers, dirty water tank, and the filter.
• Only use Roborock cleaning solutions with the vacuum. Do not add
other cleaning solutions in the water tank or on the floor.
The vacuum cleaner does not charge when docked.
The screen is on, but the buttons do not respond.
Clean Water Tank Empty voice alert persists after refilling the tank.
• Check the charging contacts on the charging dock and the
corresponding part on the body.
• Press and hold Power for 5 seconds to force restart the vacuum.
• Use tap water only. Do not use purified water.
Issue Solution
Dirty water is not vacuumed from the floor.
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