18
Troubleshooting
Dock Error
The dock indicator will be steady red. Follow the robot voice instructions and the prompts in the app for troubleshooting.
Conditions Possible Causes & Solutions
The LED status indicator light is steady red.
1. The dustbin or dust bag is not in place. Check and correct installation.
2. The fan is not operating properly. Potentially due to overheating protection resulting from frequent starting
and stopping. Unplug the power cable and try again after 30 minutes.
3. Voltage error. Check that local voltage meets the requirements listed on the dock.
4. Check clean water tank placement or refill as required.
5. Check dirty water tank placement or empty as required.
6. Check that the water filter has been correctly installed.
Reduced emptying performance or
unusual noise when emptying.
1. The robot dustbin has not been replaced with the auto-empty dustbin. Use the auto-empty dustbin.
2. The plate covering the air inlet has not been removed. Remove the plate.
3. The main brush or main brush cover is not properly installed. Check and correct installation.
4. The filter, air duct, suction inlet, air inlet, or dustbin is blocked. Clean to remove blockages.
Robot voice alert: Error 42. Maintenance
brush jammed. Clean it and remove
blockages.
1. If the brush stops at the left side, it may be jammed. Remove any items jamming it.
2. If the brush stops at the right side, the filter may be blocked or is not installed in place. Clean and correct
installation.
Reduced mop washing performance.
1. The mop is not attached properly. Reinstall.
2. The floor is dirty. Change the mop washing mode to "Deep" in the app for better cleaning.
Auto-emptying is not working.
1. Auto-emptying is disabled. Check in-app settings.
2. Dock dustbin is not installed. Check and install.
3. Auto-emptying will not be triggered if the robot returns to the dock without cleaning.
4. The robot will not auto-empty after returning to the dock in Do Not Disturb (DND) mode. Adjust cleaning or
DND duration, or start emptying manually.
The mop is not washed.
1. The mop will not be washed if not used.
2. The robot will not return to the dock for mop washing if it does not start from the dock or no dock is found on
the app map.
3. Check tank placement and refill or empty as required.
4. Check that the water filter has been correctly installed.
If the problem persists after using the recommendations in the table above, contact our support team at:
support@roborock.com (United States/Canada/Non-Europe)
1-855-960-4321 (United States only)
1-833-421-1915 (Canada only)
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