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• There are too many obstacles near the dock. Move it to an open area.
• The robot is too far from the dock. Place it closer and retry.
• Restart the robot.
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brushes are tangled up and need cleaning.
Common Issues
Scheduled Cleaning is not working
• Battery low. Scheduled cleaning can only begin when the battery level is above 20%.
Is power always being drawn when
the robot is on the dock?
• The robot will draw power while it is docked to maintain battery performance, but the
power consumption is extremely low.
Problem
Solution
Does the robot need to be
charged for at least 16 hours for
the first three uses?
No or little water during mopping
• No. The lithium-ion battery has no memory effect. The robot can be used any time after it
has been fully charged once.
• Check whether there is water in the water tank; adjust up the water flow; wash the mop
cloth; replace the filter; check the manual for instructions on how to correctly install the
mop.
Cleaning does not resume after
recharging
The robot cannot return to the
dock after spot cleaning or when it
has been moved manually
The robot begins to miss certain spots
• After spot cleaning or a significant position change, the robot will re-generate the map. If
the dock is too far away, the robot may not be able to return for recharging and must be
placed on the dock manually.
• The wall sensor or cliff sensors may be dirty. Clean them with a soft, dry cloth.
Too much water during mopping
• Make sure that the water tank stopper is properly installed; adjust down the water flow;
make sure that the filter is properly installed.
• Make sure that the robot is not in DND mode. DND mode will prevent auto top-up. If the
robot is placed manually on the dock before it is recharged automatically, it will not be
able to continue cleanup.
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