13
Common Issues
Problem Solution
Red LED indicator
on the Auto-Empty
Dock.
• The dustbin cover is not in place. Check and
correct installation.
• The fan is not operating properly. Potentially due
to overheating protection resulting from frequent
starting and stopping. Unplug the power cable
and try again after 30 minutes.
• Voltage error. Check that local voltage meets the
requirements listed on the dock.
Reduced emptying
performance or
unusual noise
when emptying.
• The main brush or main brush cover is not
properly installed. Check and correct installation.
• The washable filter, air duct, suction inlet, air inlet,
or dustbin is blocked. Clean to remove blockages.
Auto-emptying
does not start
when the robot
returns to the
dock.
• Auto-emptying is disabled. Check in-app settings.
• Dustbin cover is not in place. Check and install.
• Auto-emptying will not be triggered if the robot
is moved to the dock manually. Start emptying
manually.
• Auto-emptying will not be triggered if the robot
returns to the dock without cleaning.
• The robot will not auto-empty after returning to
the dock in Do Not Disturb (DND) mode. Adjust
cleaning or DND duration, or start emptying
manually.
• The battery level is lower than 10%. Charge the
robot until the battery reaches 10%.
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General
Weight and Dimensions
