R2N and R2N Ultra
Operation Manual
14
VI. SERVICE INFORMATION/
SERVICE AGENCY LIST
Your Robot Coupe has a one year limited warranty
against defects in parts and workmanship (Check
the warranty page within this manual for additional
information and/or coverage). Should the unit re-
quire service, check with your distributor to see where
local service is available. If not or if you wish your
unit to be serviced at the factory, call for a return
merchandise authorization (RMA) number, and upon
receipt of same; ship it PREPAID and insured to our
factory address.
Robot Coupe USA, Inc. Service Dept.
Phone: 1-800-824-1646
601-898-8411
NOTE: Cucumber condition before process-
ing should be considered.
H. Carrots are watery after grating:
1. Grating plate is dull and should be re-
placed.
I. Cheese forms balls instead of shreds:
1. Warm cheese
2. Grating plate is dull and should be re-
placed.
J. Machine becomes jammed while processing:
1. Turn unit OFF, and unplug machine. Remove
continuous feed lead and remove remnants of
product being processed. Put on a pair of cut-
resistant gloves and try to turn the plate manu-
ally in a counterclockwise direction. CAUTION:
This may be very hard to do. As soon as you feel
the plate slip, you will be able to reassemble the
unit and continue processing. If unit jams again,
repeat above until you get the plate to slip. Now,
remove and clean the plate. Before reassembling,
make sure:
a. Motor shaft is clean.
b. Plate is fully seated on motor
shaft.
2. If jamming is too tight to loosen by hand, con-
tact service agency.
CAUTION: IT IS ADVISABLE TO KEEP
THE MACHINE UNPLUGGED WHILE
CLEANING OR SERVICING.
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