10 950-006760-00, REV. A01
E
NGLISH
R
OCK
S
HOX
, I
NC
. • 2003 SID O
WNER
’
S
M
ANUAL
W
ARRANTY
RockShox, Inc. warrants its products for a period of two years from original date of purchase
to be free from defects in materials or workmanship. RockShox USA, or an authorized
RockShox Agent must inspect all RockShox products. If a product is found by RockShox or its
authorized agent to be defective in materials or workmanship, replacement or repair is at the
option of RockShox. This warranty is the sole and exclusive remedy. RockShox shall not be
held liable for any indirect, special, or consequential damages.
Exclusions of Warranty
This warranty does not apply to products which have not been properly installed and adjusted
according to RockShox installation instructions. The warranty does not cover any product that
has been subject to misuse or whose serial number has been altered, defaced or removed. This
warranty does not apply to damage to the product caused by a crash, impact, abuse of the
product, non-compliance with manufacturer's specifications, or any other circumstances in
which the product has been subjected to forces or loads beyond its design. This warranty does
not cover paint damage or modifications to the product.
Original proof of purchase is required. Warranty repair/replacement is only valid upon
presentation of proof of purchase, directly submitted to RockShox at the time of warranty
evaluation. Warranty repair or replacement is at the discretion of RockShox or its authorized
agent, upon physical product evaluation and proof of purchase.
This warranty does not include or cover common 'wear and tear' parts which are subject to
damage as a result of normal use, failure to service product according to RockShox
recommendations, wet conditions, racing, use of disc brakes, rider weight, riding or installation
in conditions or applications other than recommended.
'Wear and Tear' parts are identified as: External dust seals, bushings, foam rings, rubber
moving parts (such as air sealing o-rings and glide rings), stripped threaded shafts or bolts,
upper tubes (stanchions), rear shock mounting hardware and springs, and fork drop outs.
Pioneer Support Program
In the event parts are unavailable at the time of your repair, at the option of RockShox or its
authorized agent, a replacement fork may be provided at a determined discount price.
Warranty Expenses Incurred
The RockShox warranty policy excludes expenses incurred as a result of transportation of
product from a RockShox dealer to RockShox USA, or its authorized distributor, labor
performed by a RockShox dealer for removal of RockShox product, or warranty repair work
performed by a RockShox dealer. Warranty work performed by a RockShox dealer is
voluntary.
Warranty Repair
If for any reason it should be necessary to have warranty work done, return the product to a
RockShox dealer. In the USA, dealers are required to call for a Return Authorization number
(RA#) prior to returning product. Outside the USA, dealers are required to call an authorized
RockShox Distributor.
For more technical information, visit our website at www.rockshox.com. For toll-free technical
support in the USA, call 1.800.677.7177. Dealers outside the USA must contact their local
dealer or distributor. For a complete list of Authorized Distributors outside the USA, visit
www.rockshox.com.
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