Confidential & Proprietary|© ROKIT Healthcare Inc. 2019. All Rights Reserved
FAQ
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06. I installed NewCreatorK but it doesn’t work with Dr. INVIVO.
1. Check Install USB Driver when installing NewCreatorK.
2. Check if the driver works well in the Windows Device Manager.
3. Check that the USB cable is connected well.
4. Check that the USB is not prohibited by a security firewall.
5. Check that the Wi-Fi is working.
07. Printheads have incorrect X-Y positionings and/or are hitting the bed. What are the causes and solutions?
1. Cause 1 – The software has been installed in the same folder as before. Residual settings are creating malfunction.
2. Cause 2 - Factory reset has been performed and the X-Y origin setting has been deleted.
3. Cause 3 - The X-Y origin setting has been deleted by updating the firmware.
4. Solution – Make sure the NewCreator K is installed properly and reset the X-Y origin.
08. In the PC NewCreator K , how can I adjust the screen view to move the bed around?
1. To move the bed in X-Y-Z directions, move while pressing down on a right-click and the [CTRL] key. To rotate the bed, rotate
while simply pressing down on the right-click.
09. In the PC NewCreator K OBJECT screen, how can I move three objects simultaneously?
1. Import three models and move them by using [MOVE] in the right panel.The three models will move simultaneously.
2. Click the bed twice and press the arrow button in the desired direction.
10. How do I format NewCreatorK?
1. Click [Program] – [Menu] – [File] – [Settings] – [Factory Reset].
INV-CHS-20191210
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