What to do if my Ruby Heater is on fire?
If your Ruby Heater is on fire, immediately call the fire department. Then, extinguish the flames using an extinguisher or sand. As an alternative, you can use blankets and pour water onto them. Never throw water directly at the appliance.
Why does my Ruby KSP-270 give off fumes or odors?
If your Ruby Heater gives off fumes or odors, try the following: 1. If the flame is too high, lower the wick using the wick adjustment knob to reduce the flame height. 2. If there's a strong air inlet into the stove, remove the stove from the draft. 3. If the burner isn't horizontal, use the burner spring to adjust it back and forth until it's correctly placed on the wick. 4. If soot or tar appears on the wick, or if the fuel is contaminated, contact your retailer to have the wick maintained or replaced, and ensure you fill the tank with suitable fuel.
Why does my Ruby Heater not ignite?
If your Ruby Heater does not ignite: 1. If the tank is empty, fill it with suitable fuel. 2. If there is water in the fuel, drain the tank, contact your retailer to change the wick, and then fill the tank with suitable fuel. 3. If the ignition button is not working, replace the batteries, replace the igniter, and check for broken or disconnected wires.
What to do if my Ruby KSP-270 stops inadvertently?
If your Ruby Heater stops inadvertently and the safety system trips, air the room and lower the temperature. Wait approximately 10-15 minutes before attempting to ignite the appliance again. Never attempt to restart it immediately; wait at least 30 minutes.
What to do if the flame flickers or goes out on my Ruby KSP-270?
If the flame flickers or goes out on your Ruby Heater: 1. If there is water in the fuel, empty the tank and have the wick replaced by your dealer, then fill the tank with suitable fuel. 2. If there is soot or tar on the wick, contact your retailer.
Why does the wick burn too quickly on my Ruby KSP-270 Heater?
If the wick burns too quickly in your Ruby Heater, it might be because non-conforming, volatile, or dangerous fuel is mixed with your appliance fuel. To resolve this, clean and empty the tank, have the wick replaced by your retailer, and fill the tank with suitable fuel.
What to do if the wick cannot be adjusted easily on my Ruby KSP-270?
If the wick cannot be adjusted easily on your Ruby Heater: 1. If there is water in the fuel, clean the tank, have the wick replaced by your retailer, and clean the tank with suitable fuel. 2. If there is an appearance of carbon or tar, follow the instructions given above.
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