Ruby Kero KSP-240A - User Manual

Questions and Answers

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Danielle CoxAug 2, 2025
What to do if Ruby Heater does not ignite?
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  Pamela ClarkAug 2, 2025
  If your Ruby Heater isn't igniting, there are several potential causes. First, ensure the tank isn't empty by filling it with suitable fuel. If the tank is full, the fuel may be contaminated with water, in which case you should drain the tank and contact your retailer to replace the wick before refilling with suitable fuel. Finally, check the ignition button; replace the batteries, replace the igniter and inspect for any broken or disconnected wires.
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Jasmine HenryAug 6, 2025
Why does my Ruby Heater give off fumes or odors?
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  Joseph KingAug 7, 2025
  If your Ruby Heater is emitting fumes or odors, several factors could be responsible. The flame might be too high; lower the wick using the adjustment knob to reduce the flame's height. A strong draft could be affecting the stove; remove it from the drafty area. The burner might not be horizontal; use the burner spring to adjust it until it's correctly placed on the wick. Soot or tar on the wick, or contaminated fuel, can also cause this issue; in either case, contact your retailer to have the wick maintained or replaced, and ensure you refill the tank with suitable fuel.
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Teresa CastilloAug 11, 2025
What to do if Ruby Heater is on fire?
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  zfreemanAug 11, 2025
  If your Ruby Heater is on fire, immediately call the fire department. Then, try to extinguish the flames using an extinguisher or sand. As alternatives, you can use blankets and pour water onto them, but never throw water directly at the appliance.
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adriennefarmerAug 15, 2025
Why does my Ruby Heater flame flicker or go out?
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  Nichole TorresAug 15, 2025
  If the flame in your Ruby Heater flickers or goes out, it could be due to water in the fuel. In this case, empty the tank, have the wick replaced by your dealer, and then refill the container with suitable fuel. If the issue persists, it may be due to soot or tar on the wick, contact your retailer.
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taylor76Aug 19, 2025
What to do if Ruby Heater stops inadvertently?
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  Katherine MurilloAug 19, 2025
  If your Ruby Heater stops unexpectedly and the safety system trips, air the room and lower the temperature. Wait approximately 10 to 15 minutes before attempting to reignite the appliance. It's crucial to wait at least 30 minutes before attempting to restart it.
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Erin PhillipsAug 25, 2025
Why does the wick burn too quickly in my Ruby Heater?
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  Michael LaneAug 25, 2025
  If the wick in your Ruby Heater is burning too quickly, it's likely due to non-conforming, volatile, or dangerous fuel mixed with your appliance fuel. To resolve this, clean and empty the tank, have the wick replaced by your retailer, and fill the tank with suitable fuel.
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Sarah RichardsonAug 28, 2025
How to fix a Ruby Heater wick that cannot be adjusted easily?
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  Edward HernandezAug 28, 2025
  If the wick in your Ruby Heater cannot be adjusted easily, it could be due to the presence of water in the fuel or the appearance of carbon or tar. Clean the tank, have the wick replaced by your retailer, and clean the tank with suitable fuel. Also, follow the instructions given above.