PLEASE AFFIX YOUR PROOF OF PURCHASE/RECEIPT HERE
IN THE EVENT OF A CLAIM UNDER WARRANTY THIS RECEIPT MUST BE PRODUCED.
1 YEAR STANDARD WARRANTY
Warranty will be extended for another
year if you register your product online
within 12 months of purchase (visit
https://russellhobbswarranty.co.za/ )
W A R R A N T Y AND EXTENDED WARRANTY
1. Home of Living Brands (Pty) Limited ("Home of Living Brands") warrants to the original purchaser of this
product ("the customer") that this product will be free of defects in quality and workmanship which under
normal personal, family or household use and purpose may manifest within a period of 1 (one) year from
the date of purchase ("warranty period").
2. Home of Living Brands shall extend the warranty period for a further period of 1(one) year (“extended
warranty period*”), on condition that the purchaser registers the product on the website, within 12 months
from the date of purchase of the product. The website address for registration is as follows:
https://russellhobbswarranty.co.za/.
3. Where the customer has purchased a product and it breaks, is defective or does not work properly for the
intended purpose, the customer must notify the supplier from whom the customer bought the product ("the
supplier") thereof within the warranty period or if applicable, the extended warranty period. Any claim in
terms of this warranty must be supported by a proof of purchase. If proof of purchase is not available, then
repair, and/or service charges may be payable by the customer to the supplier.
4. The faulty product must be taken to the supplier's service centre to exercise the warranty.
5. The supplier will refund, repair or exchange the product in terms of this warranty subject to legislative
requirements. This warranty shall be valid only where (a) the customer is not the cause of the product
breaking, and (b) the product has been used for the intended purpose stipulated in the product manual.
The warranty does not include and will not be construed to cover products damaged as a result of
disaster, misuse, tamper, abuse or any unauthorised modification or repair of the product.
6. This warranty will extend only to the product provided at the date of the purchase and not to any
expendables attached or installed by the customer. In this regard any accessories supplied with the
product by the supplier, may be excluded in this warranty or extended warranty (see Exclusions to
Warranty and Extended Warranty document).
7. If the customer requests that the supplier repairs the product and the product breaks or fails to work
properly within 3 (three) months of the repair and not as a result of misuse, tampering or modification by
or on behalf of the customer, then the supplier may replace the product or pay a refund to the customer,
subject to the supplier’s discretion.
8. The customer may be responsible for certain costs where products returned are not in the original
packaging, or if the packaging is damaged. This will be deducted from any refund paid to the customer.
HOME OF LIVING BRANDS (PTY) LTD (JOHANNESBURG)
NATIONAL CONTACT: TEL NO. (087) 245-0029
www.homeoflivingbrands.com
www.russellhobbs.co.za
www.facebook.com/RussellHobbsSA
EXCLUSIONS TO W A R R A N T Y AND EXTENDED WARRANTY
1. Any accessories supplied with the product, including but not limited to, bowls, jugs, mills or carafes made
either of glass or plastic and supplied with this appliance (hereinafter referred to as “the accessory or
accessories”), is warranted to be free from material and workmanship defects for the duration of the
appliance warranty.
2. The accessories should give trouble free service when used in accordance with the directions described in
the instruction manual. However, the accessories will be damaged if subjected to impact, and this damage
is not covered by the warranty. Such impact damage can occur either from the outside (if for example it is
dropped or knocked against a hard surface), or from within (if for example foreign objects are placed
within the accessories and the power is switched on).
3. Should you need to replace an accessory during the warranty period; a claim for a free replacement will
only be considered if the item (including all shards and broken parts) is returned to the nearest HOLB
service centre for examination.
4. The remains of the accessory will be carefully examined by the relevant professionals and if it is
determined (at the sole discretion of HOLB) that the damage was caused by impact, then the claim will be
refused and will not be covered by the warranty or any extended warranty.
5. Any replacement part provided in terms of clause 4 above will become a chargeable item payable by the
customer.
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