Sage The Smart Scoop SCI600 - Troubleshooting

6
THE PADDLE
Wash the paddle with warm soapy water. Using the bottle brush supplied
insert this in the central part of the paddle to clean the ice cream out. Let all
surfaces dry thoroughly before reassembling the machine (see g.
4
).
DISHWASHER
Ice cream bowl is NOT dishwasher safe. Paddle and lid are dishwasher
safe on the top rack ONLY.
TROUBLESHOOTING
lce cream won’t freeze • START button needs to be pressed.
• Alcohol in ice cream? Added too much or too soon.
• Ensure that there is adequate ventilation around the ice cream machine. We recommend leaving at least 15cm
between the ice cream machine and adjacent hard surface.
Paddle won’t move • Paddle won’t move if the PRE-COOL function is selected for the rst 5 minutes.
• Check to see if plastic paddle is inserted correctly onto the spindle. If the spindle itself does not move, there may
be a problem with the motor.
Lid will not lock into position • Paddle and bowl are not positioned properly - make sure the handle of the bowl sits within the grooves and
paddle is inserted property.
Frozen dessert not frozen in
allocated time
• Dessert mixture was too warm when placed in the ice cream bowl for time allocated in manual setting.
• Different ingredients and quantities will affect freezing time. Allow for more time if using ingredients like
eggs/alcohol.
Can’t remove bowl insert after
churning
• Ingredients may have spilt over the side of the bowl and into the chamber. Turn the machine off and let stand
for 10-20 minutes to defrost the ice cream. Then remove bowl and wipe the interior chamber of the ice cream
machine.
How do I make soft serve ice
cream?
• The frozen desserts on the hardness indicator bar is a guide only. Try making your soft serve on the sorbet
setting. You can tum the hardness up if the ice cream is not hard enough.
I want my ice cream even harder! • Remove ice cream from ice cream bowl, place in another air tight container and place in freezer for a further
1-2 hours or until desired hardness is achieved.
Can I put my mix-ins into the
custard base?
• Put your mix-ins at the end when prompted.
• Note: Often ingredients such as fruits may disintegrate during the churning process if added too early.
My ice cream machine seems to
be vibrating briey?
• The internal compressor is mounted on special rubber mounts to reduce the noise and vibration during
operation. When cooling is not required the compressor will automatically turn off and a small amount of vibration
for 1-2 seconds is normal.
The controls don’ t work? • The child lock may be on. Press and hold the HOLD the lock button for 2 seconds to disengage the locking.
The ice cream machine does not
remember my last setting?
• The internal computer will only remember the settings once START has been pressed.
The temperature is reading in
Fahrenheit
• Press temperature/units button to toggle between Celsius and Fahrenheit.
lce cream not churning but the
compressor is on
• The PRE-COOL is activated.
• To preserve the life of the compressor there is a self-timer on the compressor. Please allow for up to 3 minutes
for the compressor to activate.
My ice cream is icy? Why? • Some desserts have higher water content in them which will make the mixture icier.
I pulled the ice cream out of the
freezer and it is very hard. Why?
• Homemade ice cream will always be harder than store bought ice cream as it contains less air. We suggest
removing the ice cream for about 5-10 minutes before serving.
Can I place the ice cream bowl
into the freezer?
• We do not suggest placing the ice cream bowl in the freezer as the ice cream will freeze solid and be very difcult
to scoop out. Do not use any sharp or metal utensils to scoop the ice cream from the bowl as it may scratch
the coating.
STORAGE
To ensure reliable compressor performance, store your ice cream machine
in an upright position and level on its support legs. Do not place anything on
top of the machine.