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Samsung C27HG70 User Manual

Samsung C27HG70
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USER MANUAL
C27HG70QQ* C32HG70QQ*
Gaming Monitor
The color and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
An administration fee may be charged if either
(a) an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
(b) you bring the unit to a repair center and there is no defect in the product
(i.e. where you have failed to read this user manual).
The amount of such administration charge will be advised to you before any work or home visit is carried out.

Table of Contents

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Samsung C27HG70 Specifications

General IconGeneral
Colormatte dark blue black, black
Screen Typeled
Tiltableyes
Touch Screenno
Webcamno
OS Compatibilitywindows
Screen Size27 inches
Panel Typeva
Aspect Ratio16:9
Resolution2560 x 1440
Native Resolution2560 x 1440
Refresh Rate144hz
Horizontal Viewing Angle178 degrees
Vertical Viewing Angle178 degrees
Response Time1 milliseconds
Brightness350 candela per square meter
Contrast Ratio3000:1
Synchronizationfreesync (amd adaptive sync)
HDRyes
HDR Formathdr 10
Built-In Speakersno
HDMI Ports2
Display Port Inputs1
VGA Ports1
DVI6
Thunderbolt Ports0
Headphones Outputyes
Voice Assistantno
Power Saving Mode0.5 watts
Power Consumption100 watts
Depth with Stand15.4 inches
Height with Stand21.92 inches
Width with Stand24.6 inches
Depth without Stand3.67 inches
Height without Stand14.46 inches
Net Weight without Stand13.9 pounds

Summary

Securing the Installation Space

Safety Precautions

Precautions for storage

Guidelines for safely storing the product to prevent damage or stains.

Cleaning

Electricity and Safety

Installation

Operation

Caution

Screen Care and Usage

Advice on preventing screen burn-in, eye strain, and handling a hot screen during use.

Handling and Environment

Guidelines for handling the product, storing accessories, and maintaining a safe operating environment.

Parts

Control Panel

Details the function and location of the JOG button and Power LED.

Function Key Guide

Explains how to use the function keys for navigation and accessing menus.

Game Setting Key

Describes the shortcut keys for accessing custom game modes.

Function Key Guide

Menu Navigation

Explains how to navigate the OSD menu using the JOG button and function keys.

Input Source Selection

Describes how to change the input signal source using the Function Key Guide.

Eye Saver Mode Activation

Details how to enable or disable the Eye Saver Mode and its limitations.

Power Off Function

Explains how to turn off the monitor using the Function Key Guide.

Game Setting Key

Non-Signal Mode Controls

Explains JOG button functions when the monitor displays no signal or is in power saving mode.

Main Menu Navigation

Details JOG button operations for navigating the main menu and sublists.

Changing Brightness, Contrast and Sharpness settings

Changing the Volume setting

Auto Mute Function

Explanation of the Auto Mute function and its effect on audio quality.

Reverse Side

Port Descriptions

Details the function of each port located on the reverse side of the monitor.

USB Port Specifications

Information on USB ports, including super charging capabilities and PC connectivity.

Upgrading the Software via USB

USB Update Procedure

Step-by-step guide for updating the monitor's software using a USB drive.

Note

Supported Formats and Naming Rules

Details supported USB disk formats and the required file naming convention for updates.

Troubleshooting Update Errors

Provides reasons and solutions for 'No valid update files found' errors during USB updates.

Update Interruption Handling

Explains the consequences of interrupting a software update and potential version reversion.

Adjusting the Product Tilt and Height

Tilt and Height Adjustment

Instructions and guidelines for adjusting the monitor's tilt and height safely.

Rotating the Monitor Screen

Screen Rotation Procedure

Visual guide for rotating the monitor screen to portrait orientation.

Rotation Cautions

Important cautions to prevent damage during screen rotation, especially regarding grip and angle.

Anti-theft Lock

Locking Device Procedure

Steps to secure the monitor using an anti-theft locking device.

Precautions for moving the monitor

Safe Moving Techniques

Guidelines on how to safely hold and move the monitor to prevent damage or injury.

Attaching the Stand

Stand Assembly Steps

Detailed steps for attaching the monitor stand to the base and neck.

Packaging Handling

Advice on safely opening the packaging and handling the product's protective materials.

Removing the Stand (For Attaching the BRACKET WALL)

Stand Removal Procedure

Step-by-step instructions for detaching the monitor stand for wall mounting.

Removal Caution

Warning to avoid pressing down on the monitor during stand removal to prevent damage.

Attaching the BRACKET WALL

Wall Mount Installation

Instructions for attaching the bracket wall mount to the monitor.

Wall Mount Notes and Specifications

Important notes on screw length, VESA compliance, and mounting kit requirements.

Pre-connection Checkpoints

Connecting and Using a PC

Connection Using the HDMI Cable

Guide for connecting the monitor to a PC using an HDMI cable.

Connection Using the HDMI-DVI Cable

Instructions for connecting via HDMI-DVI cable, noting audio limitations.

Audio and Display Connections

DP Cable Connection

Details on connecting the monitor using a DisplayPort cable and recommended length.

Headphone and Microphone Connection

Instructions for connecting headphones and microphones to the monitor.

Audio Cable Connection

Guide for connecting audio output devices using the audio cable.

Connecting the Product to a PC as a USB HUB

Connecting a PC to the Product

Explains how to connect the monitor to a PC via USB to use it as a hub.

Utilizing the Product as a USB HUB

Details the benefits of using the monitor as a USB hub for connecting multiple devices.

Connecting the Power (C27HG70QQ* model only)

USB Super Charging

Super Charging Features

Information on using USB 3.0 ports for fast charging, including SS2 port capabilities.

Connecting the Power (C32HG70QQ* model only)

Tidying Up the Connected Cables

Cable Management Steps

Instructions for organizing and tidying up connected cables using the provided holder.

Cable Management Caution

Warning regarding potential cable damage during rotation and how to handle it.

Correct posture to use the product

Ergonomic Guidelines

Recommendations for maintaining proper posture, viewing distance, and screen angle for comfort.

Driver Installation

Setting Optimum Resolution

Picture Mode

Picture Mode in PC Mode

Describes various picture modes like Custom, High-Brightness, FPS, RTS, RPG, AOS, sRGB, and Cinema.

Picture Mode in AV Mode

Explains automatic picture settings (Dynamic, Standard, Movie, Custom) for AV input.

Refresh Rate

Response Time

Black Equalizer

FreeSync

FreeSync Overview and Modes

Explains FreeSync to eliminate screen tearing and lists modes like Off, Standard, and Ultimate Engine.

Enabling FreeSync

Guide on how to enable FreeSync via OSD menu and AMD Radeon Settings.

FreeSync Usage Symptoms

Lists potential symptoms and troubleshooting steps when using FreeSync during gameplay.

Low Input Lag

Screen Size

PC Mode Screen Size

Options for adjusting screen size and aspect ratio in PC mode (Auto, Wide, 17"-23").

Save Settings

Game Setting Key

AV Mode Screen Size Options

Details screen size options (4:3, 16:9, Screen Fit) for AV mode and supported conditions.

Picture Mode

PC Mode Picture Settings

Details various picture modes like Custom, High-Brightness, FPS, RTS, RPG, AOS, sRGB, and Cinema.

AV Mode Picture Settings

Explains automatic picture settings (Dynamic, Standard, Movie, Custom) for AV input.

Brightness

Contrast

Sharpness

Color

Color Adjustment Options

Guide for adjusting Red, Green, Blue saturation and Color Tone (Cool, Normal, Warm, Custom).

Gamma Adjustment

Instructions for adjusting the middle level of luminance (Gamma) with different modes.

HDMI Black Level

Black Level Settings

Explains how to adjust HDMI Black Level (Normal, Low) to correct image quality degradation.

Eye Saver Mode

Screen Adjustment

Screen Position Adjustment

Details how to adjust the horizontal (H-Position) and vertical (V-Position) screen alignment.

Calibration Report

Language

Display Time

Lighting

Local Dimming

Local Dimming Modes

Options for controlling local dimming (Off, Auto, On) to enhance contrast.

Volume

Eco Saving Plus

Energy Saving Modes

Details energy saving options (Off, Auto, Low, High) to reduce power consumption.

Off Timer

PC/AV Mode

USB Super Charging

Super Charging Features

Information on using USB 3.0 ports for fast charging, including SS2 port capabilities.

DisplayPort Ver.

DisplayPort Version Options

Guide for selecting DisplayPort version (1.1, 1.2) and its impact on refresh rate.

HDMI Mode

Reset All

Source Detection

Key Repeat Time

Power LED On

Information

HDR

HDR Effect Explanation

Details how HDR technology enhances video images by adjusting contrast and brightness.

Pre-requisite to the use of HDR

HDR Compatibility Requirements

Lists requirements for HDR effect: supported graphics cards, games, Blu-Ray discs, and consoles.

Enabling HDR Settings

Explains necessary OSD settings (HDMI Mode, DisplayPort Ver.) and AMD Radeon Settings for HDR.

Easy Setting Box

Easy Setting Box Function

Describes the Easy Setting Box software for partitioning monitor sections.

Installation Restrictions

Notes on factors affecting Easy Setting Box installation and potential issues.

System Requirements

Lists OS and hardware requirements for installing the Easy Setting Box software.

Requirements Before Contacting Samsung Customer Service Center

Testing the Product

Self-Diagnosis Test

Steps for performing a self-diagnosis test to check for product functionality.

Checking the Resolution and Frequency

Check the following.

Installation issue (PC mode)

Addresses issues with the screen repeatedly switching on and off during PC connection.

Screen issue

Troubleshooting for power LED off and 'Check Signal Cable' messages.

Not Optimum Mode is displayed.

The images on the screen look distorted.

The screen is not clear. The screen is blurry.

The screen appears unstable and shaky.

The screen is too bright. The screen is too dark.

Screen color is inconsistent.

The colors on the screen have a shadow and are distorted.

White does not really look white.

There is no image on the screen and the power LED blinks every 0.5 to 1 second.

Text is blurry.

Video playback is choppy.

Sound issue

No Sound or Low Volume

Steps to resolve issues with no sound or low volume, including audio cable checks.

Video Available, No Sound

Solutions for cases where video plays but no sound is heard, especially with HDMI-DVI cables.

Source device issue

PC Boot Beeping Sound

Guidance on addressing beeping sounds heard when the PC is booting.

Q & A

How can I change the frequency?

Instructions for changing the refresh rate on various Windows OS versions.

How can I change the resolution?

Steps to adjust screen resolution on different Windows OS versions.

How do I set power-saving mode?

Guidance on configuring power-saving mode across different Windows OS versions.

General

Model and Size Details

Provides specifications for Model Name, Size, and Display Area for both monitor models.

Pixel Pitch and Power Supply

Details pixel pitch, maximum pixel clock, and power supply requirements.

Connectors and Conditions

Lists signal connectors and environmental conditions (operating and storage).

Plug-and-Play and Panel Dots

Information on Plug-and-Play compatibility and pixel characteristics.

Standard Signal Mode Table

Synchronization Standards

Defines horizontal frequency, vertical frequency, and resolution standards for the monitor.

HDMI/HDMI2 Signal Modes

Lists supported resolutions, frequencies, pixel clocks, and sync polarities for HDMI connections.

HDMI1/HDMI2

HDMI Resolution and Timing

Provides detailed timing information for various resolutions over HDMI connections.

DisplayPort Signal Modes

Lists supported resolutions, frequencies, pixel clocks, and sync polarities for DisplayPort connections.

Displayport

DisplayPort Resolution and Timing

Provides detailed timing information for various resolutions over DisplayPort connections.

Frequency Definitions

Explains horizontal and vertical frequency measurements and their importance.

Responsibility for the Pay Service (Cost to Customers)

Non-Defect Service Cases

Lists situations where service charges may apply even if the product is under warranty.

A Product damage caused by customer's fault

Details product damage caused by mishandling, improper use, or unauthorized repair.

Others

Covers service cases related to natural disasters, consumable parts, and lack of product defect.

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