56
Appendix
3. Repairs will not be free of charge in the following cases, even during the warranty period. (Or repair may not be
possible.)
a
If you did not follow the instruction manual and use the device corre
ctly.
b
If the device broke or was damaged by unauthorized r
epairs or modifications.
c
If you had the device repair
ed at a facility that is not an authorized repair facility as designated by au.
d
I
f the device breaks or is damaged due to an accident or your own negligence when you are using or handing
the device. Alternatively, ther
e are indications that the device was dropped, got wet, damp, or the like.
e
If the device breaks or is damaged due to natural disasters, such as earthquakes, wind and flood damage, fire,
damage from salt, or abnormal voltage.
4. Depending on how damaged the device is, repair may not be possible.
5. The Company assumes no responsibility for any damages or losses due to faults with the device.
6. T
he C
ompany assumes no responsibility if an accident occurs in the event that you connect a device that is not
designed to be used with this device.
7. The company does not off
er on-site repairs.
8. This warranty is valid only in Japan.
* This warranty
guarantees free repair based on the period and conditions listed above. Therefore, customers' legal
rights against the issuer of this warranty and other business are not restricted by this warranty.
■ Repair and Delivery Support
An after-sales service membership program on a monthly basis called "Repair and Delivery Support" is available
for using your au device for a long time without worries. This service expands coverage for many troubles including
malfunction, theft and loss. For details of monthly usage fee and services, refer to au homepage.
https://www.au.com/mobile/service/kosho-funshitsu/ (Japanese)
• Y
ou can apply for membership only at the time of purchasing your au device.
• Once you cancel the membership, you cannot r
eapply for it until you purchase an au device next time.
• Note that when changing the model or pur
chasing an extra device, this service only covers the most recently
pur
chased au device.
• When an au device is handed over to you or someone else, the "Repair and Delivery Support" membership is also
handed over to the successor of the device.
• When you get a new au device by changing the model or pur
c
hasing an extra device, the "Repair and Delivery
Support Center" membership for the old au device is automatically canceled.
• Service contents ar
e
subject to change without notice.
■ au IC card
The au IC card is lent to you by au. In case of loss or damage, the card will be replaced at your expense. When
malfunction is suspected, or in case of theft or loss, contact an au shop or Toyota store.
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