Report diagnostic information
You can send diagnostic information about your device to Samsung when you are
having technical problems.
1.
From Settings, tap General management > Report diagnostic information.
2. Read and accept the consent information to enable this feature.
Reset
Reset device and network settings. You can also reset your device to its factory
defaults.
Reset settings
You can reset your device to its factory default settings, which resets everything
except the security, language, and account settings. Personal data is not affected.
1.
From Settings, tap General management > Reset > Reset settings.
2. Tap Reset settings, and confirm when prompted.
Reset network settings
You can reset Wi-Fi, mobile data, and Bluetooth settings with Reset network settings.
1.
From Settings, tap General management > Reset > Reset network settings.
2. Tap Reset settings, and confirm when prompted.
Factory data reset
You can reset your device to factory defaults, erasing all data from your device.
This action permanently erases ALL data from the device, including Google or other
account settings, system and application data and settings, downloaded applications,
as well as your music, photos, videos, and other files. Any data stored on an external
SD card is not affected.
When you sign in to a Google Account on your device, Factory Reset Protection is
activated. This protects your device in the event it is lost or stolen.
115
Settings
To Next Page
Loading...
