For Assistance 383
Problem: Cannot unlock screen.
Solution: Power the phone on again. If you are unable to turn the phone off, remove and replace the
Battery, and then power the phone on again. Apps or other processes that were running may lose
data when the battery is removed.
Virgin Mobile Account Information
and Help
Access and manage your account from the Virgin Mobile app. Tap Virgin Mobile on your phone's
home screen at any time to:
● Top-Up your account.
● Change your plan.
● Manage your devices.
● Browse special offers.
● View account history.
For more information about your Virgin Mobile account, as well as other Virgin Mobile services, visit us at:
virginmobileusa.com.
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