Samsung HW-K350 - Troubleshooting; Common Issues and Solutions

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TROUBLESHOOTING
TROUBLESHOOTING
Before requesting service, please check the following.
The unit will not turn on.
• Is the power cord plugged into the outlet? ¼ Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air? ¼ Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?
• Is the volume set to minimum?
¼ Press the (Mute) button to cancel the Mute
function.
¼ Adjust the volume.
The remote control does not work.
• Is the battery drained?
• Is the distance between the remote control and main
unit too far?
¼ Replace with new battery.
¼ Move closer to the unit.
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?
• Is your TV firmware the latest version?
• Does an error occur when connecting?
¼ TV SoundConnect is supported by some Samsung
TVs released from 2012 on. Check your TV to see if it
supports TV SoundConnect.
¼ Update your TV with the latest firmware.
¼ Contact the Samsung Call Centre.
¼ Reset TV SoundConnect and connect again.
To reset the TV SoundConnect connection, press
and hold the p button for 5 seconds.
TROUBLESHOOTING