Samsung HW-MS6500 - TROUBLESHOOTING; Unit Power and Functionality Issues; Audio and Remote Control Problems; TV Connectivity Troubleshooting

10 TROUBLESHOOTING
Refer to the table below if this product does not function properly. If the problem you are experiencing
is not listed below or if the instructions below do not helpl turn off the product disconnect the power
cordi and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
The unit will not turn on.
Is the power cord plugged into the outlet?
.... Connect the power plug to the outlet.
A function does not work when the button
is pressed.
Is there static electricity in the air?
.... Disconnect the power plug and connect it
again.
Sound dropouts occur in BT mode.
.... See the Bluetooth connection sections on
pages 9 and 15.
Sound is not produced.
Is the Mute function on?
.... Press the VOL button to cancel the
function.
Is the volume set to minimum?
.... Adjust the Volume.
The remote control does not work.
Are the batteries drained?
.... Replace with new batteries.
Is the distance between the remote control and
Sound bar main unit too far?
.... Move the remote control closer to the
Sound bar main unit.
Cannot connect to the TV.
If connected via a wired network
.... Check if the cable is connected correctly.
(Check the port name to make sure that
the
cable is connected to the correct port.)
(See the corresponding page regarding
each connection method)
.... Press the~ (Source) button on the right
side of the Sound bar or on the remote
control to check if the mode is correct.
If connected via a wireless network
.... Connected via Bluetooth
1. Switch the Sound bar to ((BT PAIRING}}
model and then use the TV to search
again. (See page 9 for details)
.... Connected via Wi-Fi
1. Check if the TV is a compatible model.
• Only Samsung smartTVs released
after 2014 are supported.
2. Check if the TV is connected to Wi-Fi .
•
If the TV is not connected to Wi-Fil use
the network menu on the TV to
establish a connection. (See the TV
user manual)
ENG- 27