Samsung HW-S60T - TROUBLESHOOTING; Power and Functionality Issues; Remote Control and Sound Issues; HDMI (ARC) Connection Issues

ENG - 23
12 TROUBLESHOOTING
Refer to the instructions below if this product does not function properly.
In case the power is not turned on
; Check whether the power cord of the
Soundbar is correctly inserted into the
outlet.
In case the functions do not work properly
; After removing the power cord, insert it
again.
; Try again after initializing the product.
(See page 22)
; If there is no signal, the Soundbar
automatically turns off after a certain
period of time. Turn on the power.
(See page 9)
In case the remote control does not work
; Operate the remote control noting the
Soundbar closely.
; Replace the batteries with new ones.
In case the Soundbar sound is not output
; The volume of the Soundbar is too low or
muted. Adjust the volume.
; When any external device (STB, Bluetooth
device, mobile device, etc.) is connected,
adjust the volume of the external device.
; For sound output of the TV, select
Soundbar. (Samsung TV: Home (
) →
Settings ( ) → Sound → Sound Output →
Select Soundbar)
; Remove the cable from the Soundbar and
then reconnect it.
In case the TV is not connected via HDMI
(ARC)
; Check whether the HDMI cable is correctly
connected to the ARC terminal.
(See page12)
; Connection may not be possible due to the
connected external device (set-top box,
game console, etc.). Directly connect the
Soundbar.
; HDMI-CEC may not be activated on the TV.
Turn on the CEC on the TV menu. (Samsung
TV: Home (
) → Settings ( ) → General
→ External Device Manager → Anynet+
(HDMI-CEC) ON)
In case Bluetooth connection is not possible
; When connecting a new device, switch to
Bluetooth Pairing for connection. (Press the
PAIR button on the remote control or
press the (Mic On/Off) button on the
body for at least 5 seconds.)
; Reconnect it after removing the Bluetooth
speaker list on the device to connect.
(Samsung TV: Home ( ) → Settings ( )
→ Sound → Sound Output → Bluetooth
Speaker List)