Appendix
19
The battery does not charge properly (For Samsung-approved
chargers)
•
Ensure that the charger is connected to properly.
•
If the charger port is dirty, the battery may not charge properly. Wipe the charger port
with a dry cloth and try charging the battery again.
If the tips above do not solve the problem, contact a Samsung Service Centre.
The battery depletes faster than when first purchased
•
When you expose the headset or the battery to very cold or very hot temperatures, the
useful charge may be reduced.
•
The battery is consumable and the useful charge will get shorter over time.
You cannot hear others speaking
Adjust the volume on the connected mobile device.
Sound echoes during a call
Adjust the volume on the connected mobile device or move to another area.
Others cannot hear you speaking on a call
•
Ensure that you are not covering the built-in microphone.
•
Ensure that the microphone is close to your mouth.
Audio quality is poor
•
Wireless network services may be disabled due to issues with the service provider’s
network. Ensure to keep the headset away from electromagnetic waves.
•
Ensure that your headset and the other Bluetooth device are within the maximum
Bluetooth range (10 m). The distance may vary depending on the environment the
devices are used in.
•
You may experience drops in volume or noise depending on the connected mobile
device’s volume. To avoid this, appropriately adjust the connected mobile device’s sound.
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