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Appendix
Troubleshooting
Before contacting a Samsung Service Centre, please attempt the following solutions. Some
situations may not apply to your headset.
Your headset does not turn on
•
When the battery is completely discharged, your headset will not turn on. Fully charge
the battery before turning on the headset.
•
While charging, the headset will not turn on even when pressing and holding the Power
button. You can turn the headset on after removing the charger.
Bluetooth device cannot locate your headset
•
Press and hold the headset’s Multifunction button to enter Bluetooth pairing mode.
•
Restart your headset and search for the headset again on the mobile device.
•
Ensure that your headset and the other Bluetooth device are within the maximum
Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
If the tips above do not solve the problem, contact a Samsung Service Centre.
A Bluetooth connection is not established or your headset and the
mobile device are disconnected
•
Ensure there are no obstacles, such as walls or electrical equipment, between the devices.
•
Ensure that your headset and the other Bluetooth device are within the maximum
Bluetooth connection range (10 m). The distance may vary depending on the
environment the devices are used in.
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