Troubleshooting_63
Common Windows problems
Refer to Microsoft Windows 2000/XP/2003/Vista User’s Guide that
came with your computer for further information on Windows error
messages.
Wrinkles or
creases
• Ensure that the paper is loaded properly.
• Check the paper type and quality. (See "Print
media specifications" on page 69.)
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
Back of printouts
are dirty
Check for leaking toner. Clean the inside of the
machine. (See "Cleaning the inside" on
page 54.)
Solid Color or
Black pages
• The toner cartridge may not be installed
properly. Remove the cartridge and reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 65.)
• The machine may require repair. Contact a
service representative.
Loose toner
• Clean the inside of the machine. (See
"Cleaning the inside" on page 54.)
• Check the paper type and quality. (See "Print
media specifications" on page 69.)
• Remove the toner cartridge and then, install a
new one. (See "Replacing the toner cartridge"
on page 65.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Character Voids
Character voids are white areas within parts of
characters that should be solid black:
• If you are using transparencies, try another
type of transparency. Because of the
composition of transparencies, some
character voids are normal.
• You may be printing on the wrong surface of
the paper. Remove the paper and turn it
around.
• The paper may not meet paper
specifications. (See "Print media
specifications" on page 69.)
CONDITION SUGGESTED SOLUTIONS
A
A
Horizontal stripes If horizontally aligned black streaks or smears
appear:
• The toner cartridge may be installed
improperly. Remove the cartridge and
reinsert it.
• The toner cartridge may be defective.
Remove the toner cartridge and install a new
one. (See "Replacing the toner cartridge" on
page 65.)
• If the problem persists, the machine may
require repair. Contact a service
representative.
Curl
If the printed paper is curled or paper does not
feed into the machine:
• Turn the stack of paper over in the tray. Also
try rotating the paper 180° in the tray.
• Change the printer option and try again. Go
to Printing Preferences, click Paper tab,
and set type to Thin. (See "Opening printing
preferences" on page 42.)
An unknown image
repetitively
appears on a few
sheets or loose
toner, light print, or
contamination
occurs.
Your machine is probably being used at an
altitude of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality,
such as loose toner or light imaging. Change the
correct altitude setting to your machine. (See
"Altitude adjustment (ML-2580 Series only)" on
page 34.)
CONDITION SUGGESTED SOLUTIONS
“File in Use”
message appears
during installation.
Exit all software applications. Remove all
software from the startup group, then restart
Windows. Reinstall the printer driver.
“General Protection
Fault”, “Exception
OE”, “Spool 32”, or
“Illegal Operation”
messages appear.
Close all other applications, reboot Windows
and try printing again.
“Fail To Print”, “A
printer timeout error
occurred” messages
appear.
These messages may appear during printing.
Just keep waiting until the machine finishes
printing. If the message appears in ready mode
or after printing has been completed, check the
connection and/or whether an error has
occurred.
CONDITION SUGGESTED SOLUTIONS
AaBbC
AaBbC
AaBbC
AaBbC
AaBbC
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