Solving other problems
376
15. Troubleshooting
The machine
does not print.
The port setting is
incorrect.
Check the Windows printer setting
to make sure that the print job is
sent to the correct port. If the
computer has more than one port,
make sure that the machine is
attached to the correct one.
The machine may be
configured incorrectly.
Check the Printing Preferences to
ensure that all of the print settings
are correct (see "Opening printing
preferences" on page 96).
The printer driver may be
incorrectly installed.
Repair the machine software.
The machine is
malfunctioning.
Check the display message on the
control panel to see if the machine
is indicating a system error. Contact
a service representative.
The document size is so
big that the hard disk
space of the computer is
insufficient to access the
print job.
If printing GUI, make more hard disk
space available for your print job
and try printing the document
again.
The machine
selects print
materials from
the wrong
paper source.
The paper option that
was selected in the
Printing Preferences
may be incorrect.
For many software applications, the
paper source selection is found
under the Paper tab within the
Printing Preferences. Select the
correct paper source. See the
printer driver help screen (see
"Opening printing preferences" on
page 96).
Condition Possible cause Suggested solutions
A print job is
extremely
slow.
The job may be very
complex.
Reduce the complexity of the page
or try adjusting the print quality
settings.
Half the page
is blank.
The page orientation
setting may be incorrect.
Change the page orientation in
your application. See the printer
driver help screen.
The paper size and the
paper size settings do
not match.
Ensure that the paper size in the
printer driver settings matches the
paper in the tray. Or, ensure that the
paper size in the printer driver
settings matches the paper
selection in the software
application settings you use.
Condition Possible cause Suggested solutions
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