Channel and Broadcast Issues
209 "Weak or No Signal" displayed in TV mode or cannot
channel.
209 The TV is not receiving all channels.
209
The subtitles are not provided on a digital channel.
209 Broadcasting is deactivated.
External Device Connectivity Issues
210
The "Mode Not Supported" message appears.
210
The video is OK but there is no audio.
210
I want to connect to a PC and mobile device via screen
mirroring.
211 No screen appears when connecting the TV to an external
device.
211
I want to connect to a Bluetooth speaker.
211 The PC screen does not appear or it
Network Issues
212
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
212
Wired network connection failed.
212
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
213 What is Anynet+?
213
Anynet+ does not work. The connected device is not
displayed.
213
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
214 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
214 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
214
The Anynet+ device won't play.
Remote Control Issues
215
The remote control does not work.
215
External devices cannot be operated with the TV remote
control.
Recording Issues
216 The Timeshift or recording function cannot be used.
216
Cannot record videos received from an external device or
Samsung TV Plus.
216 The "Format Device" message appears when the Timeshift
or recording function is used.
216 The recorded on the TV are not played back on a PC.
Apps
217
I launched an app, but it's in a different language. How can I
change the language?
217 The app does not work properly. Its image quality is poor.
217 The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
218
Some are interrupted during playback.
218 Some can't be played.
Voice Assistant Issues
219
The microphone is off.
219
The voice commands do not work well.
219
Bixby/Alexa answers although I did not call it.
219
I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
220
Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
220
During voice recognition, the heavy load message appears
and the function does not work.
220
I want to see weather information of the desired area.
Other issues
221 The TV is hot.
221 The TV smells like plastic.
221 The settings are lost after 5 minutes or every time the TV is
turned off.
221 The TV is tilted to the side.
221 The stand is wobbly or crooked.
222 I want to know how to attach and remove the TV stand.
222 A POP (TV’s internal banner ad) appears on the screen.
222 The TV is making a popping noise.
222 The TV is making a humming noise.
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