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Appendix > Before contacting a service center
Situation Suggested remedies
The memory card has
an error
• Turn o your camera, and then turn it on again.
• Remove your memory card, and then insert it
again.
• Format your memory card.
See "Cautions when using memory cards" for
more details. (p. 176)
Your computer does
not recognize an SDXC
or UHS-1 memory card
SDXC memory cards use the exFAT le system. To
use SDXC memory cards or UHS-1 memory cards
that are formatted with the exFAT le system on
a Windows XP computer, download and update
the exFAT le system driver from the Microsoft
website.
Your TV or computer
cannot display photos
and videos that are
stored on an SDXC or
UHS-1 memory card
SDXC memory cards use the exFAT le system. To
use SDXC memory cards or UHS-1 memory cards
that are formatted with the exFAT le system,
ensure that the external device is compatible
with the exFAT le system before connecting the
camera to the device.
Cannot display les
If you change the name of a le, your camera may
not play the le (the name of the le should meet
the DCF standard). If you encounter this situation,
display les on your computer.
The photo is blurry
• Ensure that the focus option you set is suitable
for the kind of shot you are capturing.
• Use a tripod to prevent your camera from
shaking.
• Ensure that the lens is clean. If not, clean the
lens. (p. 170)
Situation Suggested remedies
The colors in the
photo do not match
the actual scene
An incorrect White Balance can create unrealistic
color. Select the proper White Balance option to
suit the light source. (p. 76)
The photo is too
bright or too dark.
Your photo is overexposed or underexposed.
• Adjust the aperture value or the shutter speed.
• Adjust the ISO sensitivity. (p. 75)
• Turn o or on the ash. (p. 94)
• Adjust the exposure value. (p. 102)
Photos are distorted
This camera can have minute distortion when
using a wide-angle lens that enables shooting
with a wide angle of view. This is normal, and
does not cause malfunction.
Playback screen does
not appear on the
connected external
device
• Ensure that HDMI cable is properly connected
to the external monitor.
• Ensure that the memory card is properly
recorded.
Your computer does
not recognize your
camera
• Ensure that the USB cable is connected
correctly.
• Ensure that your camera is switched on.
• Ensure that you are using a supported
operating system.
Your computer
disconnects the
camera while
transferring les
The le transfer may be interrupted by static
electricity. Disconnect the USB cable and connect
it again.
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