Why does my Samsung TV remote control not work?
If your Samsung TV remote isn't working, try these steps: First, replace the batteries, ensuring they're inserted correctly. Then, clean the transmission window on the remote's top. Finally, point the remote directly at the TV from about 5 to 6 feet away.
What to do if my Samsung PN51E490B4F TV will not turn on?
If your Samsung TV won't turn on, ensure the AC power cord is securely plugged into both the wall outlet and the TV. Verify that the wall outlet is working. You can also try pressing the POWER button on the TV itself to rule out a remote control issue. If the TV then turns on, the problem is with the remote.
What to do if there is no picture on my Samsung PN51E490B4F TV?
If there is no picture on your Samsung TV, check the cable connections by removing and reconnecting all cables connected to the TV and any external devices. Make sure your external device’s video outputs match the TV input. Ensure all connected devices are powered on. Select the correct source on your TV by pressing the SOURCE button on the remote control. You can also reboot the connected device by reconnecting its power cable.
Why does my Samsung PN51E490B4F turn off automatically?
If your Samsung TV turns off automatically, check that the Sleep Timer is set to Off in the System menu. If a PC is connected to the TV, review your PC's power settings. Also, make sure the AC power cord is securely plugged into the wall outlet and the TV. When watching antenna TV programs, the TV will turn off after 10-15 minutes if there's no signal.
What to do if my Samsung PN51E490B4F is not receiving all channels?
If your Samsung TV isn't receiving all channels, first ensure the coaxial cable is securely connected. Then, run Auto Program to add available channels to the channel list. This can be found in MENU - Channel - Auto Program. Select Auto and make sure to select the correct Cable TV signal type (STD, HRC, or IRC; most cable systems use STD). Also, verify that the antenna is positioned correctly.
What to do if there is no sound on my Samsung PN51E490B4F TV but the picture is good?
If you have picture but no sound on your Samsung TV, set the Speaker Select option to TV speaker in the Sound menu. If using an external device, check its audio output settings, for example, change your cable box’s audio option to HDMI if connected via HDMI. If you are using a DVI to HDMI cable, remember that a separate audio cable is required. You can also reboot the connected device by reconnecting its power cable.
What to do if my Samsung TV settings are lost every time it is turned off?
If your Samsung TV is in Store Demo mode, it will reset audio and picture settings every 30 minutes. Change from Store Demo mode to Home Use mode using the Setup procedure. Press the SOURCE button to select TV mode, then go to MENU ? System ? Setup ? ENTER.
What to do if I have intermittent loss of audio or video on my Samsung PN51E490B4F?
Check the cable connections and reconnect them. Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible enough for long-term use. If mounting the TV to the wall, we recommend using cables with 90-degree connectors.
How to fix Samsung PN51E490B4F picture when it is poor quality?
If your Samsung TV has a poor picture, first perform the Picture Test to see if the TV is properly displaying the test image. You can find this option by going to MENU - Support - Self Diagnosis - Picture Test. If the test image looks fine, the issue might be with the source or signal.
Why does my Samsung TV image not look as good as in store?
The picture quality of your Samsung TV may not look as good as it did in the store because store displays are usually tuned to digital, HD channels. If you have an analog cable/satellite box, consider upgrading to a digital set-top box and use HDMI or Component cables for HD picture quality. Cable/Satellite subscribers can try HD channels. If using an antenna connection, try HD channels after performing an Auto program. Adjust the Cable/Set top box video output resolution to 1080i or 720p.
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