4.Troubleshooting
►ErrorCode
C2-3512/C2-3515/C2-3517/C2-3518/C2-3526
►Errormessage
MtonerNotCompatible/Magentatonercartridgeisnotcompatible.Checkguide
►Symptom
Themagentatonercartridgeisnotcompatible.
►Troubleshootingmethod
1)IfthetonercartridgeisnotaSamsunggenuinetonercartridge,replacewithnewone.
►ErrorCode
C2–3711/C2–3712/C2–3713/C2–3714
►Errormessage
Error:#C2-371x/TonerCartFailure:#C2-371x.Callforservice
►Symptom
ThemagentatonercartridgeisnotinstalledortheCRUMhassomeproblem.
►Troubleshootingmethod
1)Checkifthemagentatonercartridgeisinstalledproperly.Turnthemachineoffthenon.
2)Iftheerrormessageisnotdisappear,removethemagentatonercartridge.Thoroughlyrollthecartridgeveorsix
timestodistributethetonerevenlyinsidethecartridge.Andreinstallthetonercartridge.
3)Iftheproblempersists,checkthattheCRUMcontactareaiscontaminated.Cleanit.
4)Iftheproblempersists,replacethemagentatonercartridgewithnewone.
4-54Copyright©1995-2017SAMSUNG.Allrightsreserved.
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