4.Troubleshooting
►ErrorCode
C2-4512/C2-4515/C2-4517/C2-4518/C2-4526
►Errormessage
CtonerNotCompatible/Cyantonercartridgeisnotcompatible.Checkguide
►Symptom
Thecyantonercartridgeisnotcompatible.
►Troubleshootingmethod
1)IfthetonercartridgeisnotaSamsunggenuinetonercartridge,replacewithnewone.
►ErrorCode
C2–4711/C2–4712/C2–4713/C2–4714
►Errormessage
Error:#C2-471x/TonerCartFailure:#C2-471x.Callforservice
►Symptom
ThecyantonercartridgeisnotinstalledortheCRUMhassomeproblem.
►Troubleshootingmethod
1)Checkifthecyantonercartridgeisinstalledproperly.Turnthemachineoffthenon.
2)Iftheerrormessageisnotdisappear,removethecyantonercartridge.Thoroughlyrollthecartridgeveorsixtimes
todistributethetonerevenlyinsidethecartridge.Andreinstallthetonercartridge.
3)Iftheproblempersists,checkthattheCRUMcontactareaiscontaminated.Cleanit.
4)Iftheproblempersists,replacethecyantonercartridgewithnewone.
4-56Copyright©1995-2017SAMSUNG.Allrightsreserved.
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