4.Troubleshooting
►ErrorCode
C2-5512/C2-5515/C2-5517/C2-5518/C2-5526
►Errormessage
KtonerNotCompatible/Blacktonercartridgeisnotcompatible.Checkguide
►Symptom
Theblacktonercartridgeisnotcompatible.
►Troubleshootingmethod
1)IfthetonercartridgeisnotaSamsunggenuinetonercartridge,replacewithnewone.
►ErrorCode
C2–5711/C2–5712/C2–5713/C2–5714
►Errormessage
Error:#C2-571x/TonerCartFailure:#C2-571x.Callforservice
►Symptom
TheblacktonercartridgeisnotinstalledortheCRUMhassomeproblem.
►Troubleshootingmethod
1)Checkiftheblacktonercartridgeisinstalledproperly.Turnthemachineoffthenon.
2)Iftheerrormessageisnotdisappear,removetheblacktonercartridge.Thoroughlyrollthecartridgeveorsix
timestodistributethetonerevenlyinsidethecartridge.Andreinstallthetonercartridge.
3)Iftheproblempersists,checkthattheCRUMcontactareaiscontaminated.Cleanit.
4)Iftheproblempersists,replacetheblacktonercartridgewithnewone.
4-58Copyright©1995-2017SAMSUNG.Allrightsreserved.
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