Samsung QN85QN85CAFXZA - Remote Control and Peripherals; About the Samsung Smart Remote

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Remote Control and Peripherals

You can control TV operations with your Samsung Smart Remote. Pair external devices, such as a keyboard, for ease

of use.

About the Samsung Smart Remote (QLED TV / The Frame / S8*C/S9*C

Series / CU8 Series / CU77** model)

Learn about the buttons on the Samsung Smart Remote.

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Main Page

Table of Contents2
Connection Guide6
Connecting an Antenna7
Connecting to the Network8
Displaying Your Mobile Device Screen on the TV12
Connection Cables for External Devices14
Switching between External Devices Connected to the TV16
Connection Notes18
Remote Control and Peripherals21
About the Samsung Smart Remote21
About the Remote Control (CU7/BEC Series)(Except for CU77** Model)24
About the Samsung Smart Remote (the Terrace)27
Connecting the Samsung Smart Remote to the TV30
Controlling External Devices with a Samsung Remote Control - Using the Universal Remote Setup31
Learn How to Use Samsung Smart Remote31
Using Anynet+ (HDMI-CEC)32
Controlling the TV with a Keyboard, Mouse, or Gamepad33
Entering Text Using the On-Screen Virtual Keyboard37
Smart Features39
Using Smart Hub39
Using Ambient Mode44
Using Art Mode50
Using Samsung Gaming Hub57
About the Media Home Screen59
About the Menu Home Screen63
Using a Samsung Account67
Using Workspace69
Using the Apps Service75
Using the E-Manual79
Using the Internet81
Using Smartthings82
Playing Pictures/Video/Music87
Using Multi View93
Using Bixby95
Using the Game Bar100
TV Viewing and Recording105
Using the Guide105
Recording Programs107
Setting up Schedule Viewing110
Using Timeshift111
Getting to Know Recording and Timeshift Controls and Options111
Using the Channel List113
Using the Channel Edit Function114
Using a Personal Favorites List115
TV-Viewing Support Functions116
Picture and Sound119
Using Intelligent Mode119
Adjusting the Picture Quality122
Changing the Picture Size and Position126
Setting the Viewing Environment for External Devices127
Configuring a Sound Mode and Expert Settings131
Using the Sound Support Functions133
System and Support136
Using the Time Functions and the Timers136
Using the Power and Energy Saving Functions139
Using the Panel Care Functions141
Updating the Tv's Software142
Using the Parental Settings Function143
Using the Gesture Function143
Audio and Video Functions for the Visually or Hearing Impaired144
Using Voice Assistants on the TV149
Using Other Functions150
Precautions and Notes153
Before Using the Recording and Timeshift Functions153
Read before Using Apps155
Read before Using the Internet Function156
Read before Playing Photo, Video, or Music Files158
Read after Installing the TV175
Supported Resolutions for UHD Input Signals176
Resolutions for Input Signals Supported by 8K Models177
Supported Resolutions for Freesync (VRR)178
Read before Connecting a Computer (Supported Resolutions)179
Supported Resolutions for Video Signals182
Supported Resolutions for HDBT184
Read before Using Bluetooth Devices185
Blocking Programs Based on Their TV Rating186
Licenses189
Troubleshooting190
Picture Issues190
The Screen Is Flashing or Has Become Dark190
The Picture Is Not Bright, or the Picture Colors Do Not Look Clear190
The Picture Colors Are Black and White or Do Not Look the Way They Should Look191
The TV Automatically Turns off by Itself192
TV (the Frame TV) Cannot be Turned off192
Unable to Power on192
The TV Remains on or Does Not Turn on Automatically193
Unable to Find a Channel193
The TV Image Does Not Look as Good as It DID in the Store194
Displayed Video Looks Blurry194
The Picture Is Distorted195
There Is a Dotted Line on the Edge of the Screen195
The Picture Won't Display in Full Screen195
The Caption Function in the TV Menu Is Deactivated195
Captions Appear on the TV Screen196
The HDR of the Connected External Device Turns off196
Sound and Noise Issues197
How Can I Connect an Audio Device to the TV197
There Is no Sound or the Sound Is too Low at Maximum Volume197
The Picture Is Good but There Is no Sound197
HDMI (Earc/Arc) Is Connected, and There Is no Sound198
The Speakers Are Making an Odd Sound198
The Sound Is Interrupted198
Whenever a Function Is Used on the TV or the Channel Is199
The TV Audio Is Not Being Played through the Soundbar or A/V Receiver199
The Sound Is Not Heard Clearly199
The Volume of the External Device Cannot be Adjusted200
Channel and Broadcast Issues201
The TV Is Not Receiving All Channels201
The Captions Are Not Provided on a Digital Channel201
Broadcasting Is Deactivated201
External Device Connectivity Issues202
The "Mode Not Supported" Message Appears202
The Video Is OK but There Is no Audio202
No Screen Appears When Connecting the TV to an External Device203
Want to Connect to a Bluetooth Speaker203
The PC Screen Does Not Appear or It Flickers203
Network Issues204
Wireless Network Connection Failed. Unable to Connect to a204
Wired Network Connection Failed204
Connected to a Local Network, but Not to the Internet204
Anynet+ (HDMI-CEC) Issues205
What Is Anynet205
Anynet+ Does Not Work. the Connected Device Is Not Displayed205
The Message "Connecting to Anynet+ Device206
The Anynet+ Device Won't Play206
Remote Control Issues207
The Remote Control Does Not Work207
External Devices Cannot be Operated with the TV Remote Control207
Recording Issues208
The Timeshift or Recording Function Cannot be Used208
Cannot Record Videos Received from an External Device or208
Samsung TV Plus208
The "Format Device" Message Appears When the Timeshift209
The Recorded Files on the TV Are Not Played Back on a PC209
Apps210
Cannot Find the App I Want210
The App Does Not Work Properly. Its Image Quality Is Poor210
The Smart Hub Home Screen Keeps Appearing Whenever You Turn on the TV210
Media Files211
Some Files Are Interrupted During Playback211
Some Files Can't be Played211
Voice Assistant Issues212
The Microphone Is off212
The Voice Commands Do Not Work Well212
Bixby/Alexa Answers Although I DID Not Call It212
Spoke "Hi, Bixby/Alexa" but Bixby/Alexa Does Not Answer213
Voice Recognition Does Not Work with the Samsung Smart Remote Unlike Other Features. There Is no Response Even if213
During Voice Recognition, the Heavy Load Message Appears213
Want to See Weather Information of the Desired Area213
Other Issues214
The TV Is Hot214
The TV Smells Like Plastic214
The Settings Are Lost after 5 Minutes or Every Time the TV Is Turned off214
The TV Is Tilted to the Side214
The Stand Is Wobbly or Crooked214
The TV Is Making a Popping Noise215
The TV Is Making a Humming Noise215
The TV Narrates the Screen Events in Voice-Over215
Diagnosing TV Operational Issues216
Self Diagnosis216
Cannot Select Signal Information in Self Diagnosis217
Reset Smart Hub217
Reset Picture217
Reset Sound217
Getting Support218
Getting Support through Remote Management218
Finding the Contact Information for Service218
Requesting Service218
Accessibility Guidance219
Learn Menu Screen219
Using the Remote Control219
Using the Accessibility Menu221
Using the TV with Voice Guide on227
Using the Guide229
Using Schedule Viewing232
Using the Channel List233
Recording234
Using Smart Hub237
Launching the E-Manual239
Using Bixby240

Samsung QN85QN85CAFXZA - Remote Control and Peripherals; About the Samsung Smart Remote

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