Samsung RF22K9381 - User Manual

Fast Track Troubleshooting
Model:
RF28K9070
RF22K9381
RF28K9380
Production; DRRF28K9070
- 060616
IMPORTANT SAFETY NOTICE – “For Technicians Only” This service data
sheet is intended for use by persons having electrical, electronic, and mechanical experience
and knowledge at a level generally considered acceptable in the appliance repair trade. Any
attempt to repair a major appliance may result in personal injury and property damage. The
manufacturer or seller cannot be responsible, nor assume any liability for injury or damage of any
kind arising from the use of this data sheet.
Hold Freezer and Flex zone for 6 seconds until screen
goes blank and you hear a beep . Press Flex zone again
to enter first mode 1
To exit; after mode 5 the screen will be blank, if left
alone for 1min, it will exit to normal operation
DISPLAY
Operating
Time
Operation
Freezer Fridge
F-Fan
(Freezer)
R-Fan
(Fridge)
CV-Fan
(FlexZone)
F Valve R Valve CV Valve
FF 24hr
Continuous
operation
The
temperature
is controlled
Continuous
operation
Swing Swing Swing
FF r 24hr
Continuous
operation
Continuous
operation
Continuous
operation
OFF ON OFF
FF F 24hr
Continuous
operation
Continuous
operation
Continuous
operation
ON OFF OFF
FF C 24hr
Continuous
operation
Continuous
operation
Continuous
operation
OFF OFF ON
mode 1 mode 2 mode 3 mode 4
mode 5
FD = Defrost, all
heaters will
turn on
Demo MODE / Cooling off
Mode
Hold buttons - Freezer, Fridge
and Door Alarm for 6 seconds
until 0 –FF is displayed. Repeat
to exit
Force Mode / Defrost
Load Mode
Diagnostic Mode
Hold buttons - Freezer, Fridge
and Flex Zone for 6 seconds. All
on/off LED’s will blink. Stop
pressing buttons to view load
status.
Refer to PAGE 3 for more detail
Hold buttons – Freezer and
Fridge for 6 seconds, screen will
blink, continue to hold until
blank screen or errors displayed.
After 1 min the mode will exit
Refer to PAGE 4 to 6 for Error
Code details
Support Information:
HELP: 1-888-751-4086 (Tech Sup. – ASC/SSD) - 1-866-894-0637 (Tech Sup. - FE/ME)
GSPN: http://gspn3.samsungcsportal.com/main.jsp
E-Learning: samsungasc.earlyconnect.com
MCP & E-Learning Support: 1-800-749-9421 – e-learning@sea.samsung.com

Summary

Troubleshooting Mode Entry

Demo, Load, and Diagnostic Modes

Force Mode; Defrost Procedure

Load Mode Detailed Operation

Diagnostic Mode Error Codes (Part 1)

Sensor and Fan Errors

Details errors related to sensors (freezer, fridge, ambient) and fan motors.

Defrost and Compressor Errors

Covers errors for defrost sensors and initial compressor issues.

Diagnostic Mode Error Codes (Part 2)

Defrost, Fan, and Ice Maker Errors

Details errors for defrost, fans, ice maker, and convertible zone components.

Communication and Heater Errors

Covers communication, duct, bucket, and door heater errors.

Temperature and Zone Errors

Lists temperature and convertible zone related errors.

Diagnostic Mode Error Codes (Part 3)

Compressor Operational Errors

Details errors related to compressor run, IPM, current, stall, and voltage.

General Troubleshooting Symptoms

Smart Home App Troubleshooting

App Installation and Connectivity

Login and Operation Issues

Main Board and Inverter Board Layout

Main Board Connector Identification

SMPS and Inverter Board Overview

Samsung RF22K9381 Specifications

General

Total Capacity	22 cu. ft.
Refrigerator Capacity	14.6 cu. ft.
Freezer Capacity	7.4 cu. ft.
Cooling System	Twin Cooling Plus
Ice Maker	Yes
Water Dispenser	Yes
Finish	Stainless Steel
Energy Star Certified	Yes
Width	35.75 inches
Color	Stainless Steel
Adjustable Shelves	Yes
Crisper Drawers	Yes
Door Alarm	Yes
Temperature Control	Digital
Type	French Door
Depth	34"
Smart Features	Yes