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Troubleshooting
Before calling for service, review the symptoms and recommended solutions below. If
none of the suggested solutions resolve your problem, please visit our website at www.
samsung.com or call Samsung Customer Care at 1-800-SAMSUNG (726-7864). Note that
you will be charged for any service visits in which no defects were found.
General
Temperature
Symptom Possible causes Solution
Fridge/freezer does
not operate.
Fridge/freezer
temperature is warm.
• Power cord is not plugged
in properly.
• Properly plug in the power
cord.
• Temperature control is not
set correctly.
• Set the temperature lower.
• Refrigerator is located near
a heat source or direct
sunlight.
• Keep the refrigerator away
from direct sunlight or a
heat source.
• Not enough clearance
between refrigerator and
nearby walls or cabinets.
• We recommend that the gap
between the refrigerator
and nearby walls (or
cabinets) is more than 2"
(50 mm).
• The refrigerator is
overloaded. Food is
blocking the refrigerator
vents.
• Do not overload the
refrigerator. Do not allow
food to block vents.
Fridge/freezer is
over-cooling.
• Temperature control is not
set correctly.
• Set the temperature higher.
Troubleshooting
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