Samsung RF28K9070 User Manual

June 2019
Technical Service Assistance: 1.844.312.7158
Asuriontechline@asurion.com
Technical Assistance Specialist – Major Appliance
Tips: From Your Technical Assistance Specialist
Product: Samsung Refrigerators
Topic: French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Applies to models produced between 2014 - 2018
RF22K9381*,RF22K95*,RF22KRED,RF22M95*,RF22NP**,RF23J9011,RF23M8070,RF23M8090
RF23M8960,RF23M8570,RF23M8590,RF23HCED,RF23HTED,RF24FSED,RF25HMED,RF26J7500
RF28HDED,RF28HFED,RF28HMED,RF28JBED,RF28K9070,RF28K9380,RF28K9580,RF28M9580
RF28N9780,RF28HDEDP,RF28HFEDT,RF28NHED,RF263BEAEB,RF263TEAES,RF265BEAE,RF30KMEDB
NOTE: Samsung does not have an upgraded IM SVC KIT for all models. If your specific model is not
included in this bulletin, there are no kits available at this time. Do NOT make any substitutions.
Providers should follow the normal steaming, de-icing and drying process. Apply the silicon and
install the Y clips, update icemaker, auger and drain, Zip Tie and Main PCB. Confirm the dispenser is
closing and water pressure delivers no more than 16 ounces in 20 seconds. The IM SVC Kit come
For additional information on this process contact Asurion Technical Assistance 1-844-312-7158
************ All STEPS AND PARTS MUST BE FOLLOWED AND INSTALLED**************
Failure to properly follow these steps can result in a failed repair and return visit to the consumer. Please
complete all steps as they are written and do not skip or modify the repair procedure. If a part has
previously been replaced prior to installing this kit, replace it with the part included in the kit.

Samsung RF28K9070 Specifications

General

Total Capacity	28 cu. ft.
Cooling System	Twin Cooling Plus
Ice Maker	Yes
Water Dispenser	Yes
Color	Stainless Steel
Counter Depth	No
Door Alarm	Yes
Energy Star Certified	Yes
Type	French Door
Width	35 3/4 inches
Depth	36 1/4"

Summary

Service Preparation Steps

Enter Self Diagnostic Mode

Place the unit into Self Diagnostic mode to retrieve any existing fault codes for troubleshooting.

Initiate Forced Defrost Mode

Ice Maker Disassembly and Inspection

Initial Ice Removal Procedure

Disassemble Ice Maker Assembly

Follow steps to disassemble the ice maker, including removing screws, cables, and ducts.

Disassemble Auger Motor

Disconnect the auger motor cable and remove the auger motor assembly.

Auger Drain Replacement and Sealing

Auger Drain Disassembly and Replacement

Disassemble the auger drain and replace it with the improved part from the IM SVC Kit.

Seal Ice Room with RTV Sealant

Seal any gaps found in the ice room sides and floor with RTV sealant for an airtight seal.

Reassembly and PCB Replacement

Reinstall Auger Motor Assembly

Install Y-Clips and Retainer

Reassemble Ice Maker

Install New Main PCB

Install the new Main PCB from the IM SVC Kit, ensuring all connections are secure.

Repair Confirmation and Validation

Perform Test Mode

Press the "Test Mode" button and listen for a chime to start the 6-minute test.

Verify Unit Operation Post-Repair

SVC Information and Parts Listing

Parts Listing for Counter Depth Models

Identify required IM SVC Kit parts based on model number and production range.

Parts Listing for Full Size Models

Identify required IM SVC Kit parts for full size models based on serial number.