Technical Assistance Specialist – Major Appliance
Tips: From Your Technical Assistance Specialist
Product: Samsung Refrigerators
Topic: French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Applies to models produced between 2014 - 2018
RF22K9381*,RF22K95*,RF22KRED,RF22M95*,RF22NP**,RF23J9011,RF23M8070,RF23M8090
RF23M8960,RF23M8570,RF23M8590,RF23HCED,RF23HTED,RF24FSED,RF25HMED,RF26J7500
RF28HDED,RF28HFED,RF28HMED,RF28JBED,RF28K9070,RF28K9380,RF28K9580,RF28M9580
RF28N9780,RF28HDEDP,RF28HFEDT,RF28NHED,RF263BEAEB,RF263TEAES,RF265BEAE,RF30KMEDB
NOTE: Samsung does not have an upgraded IM SVC KIT for all models. If your specific model is not
included in this bulletin, there are no kits available at this time. Do NOT make any substitutions.
Providers should follow the normal steaming, de-icing and drying process. Apply the silicon and
install the Y clips, update icemaker, auger and drain, Zip Tie and Main PCB. Confirm the dispenser is
closing and water pressure delivers no more than 16 ounces in 20 seconds. The IM SVC Kit come
For additional information on this process contact Asurion Technical Assistance 1-844-312-7158
************ All STEPS AND PARTS MUST BE FOLLOWED AND INSTALLED**************
Failure to properly follow these steps can result in a failed repair and return visit to the consumer. Please
complete all steps as they are written and do not skip or modify the repair procedure. If a part has
previously been replaced prior to installing this kit, replace it with the part included in the kit.
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