May 2019
1. Place the unit into Self Diagnostic mode to retrieve any existing fault codes.cal Assistance
Specialist – Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 1
Asuriontechline@Asurion.com
Service Preparation:
2. Place the unit into a forced defrost mode. This will loosen the ice and warm up the cooling loop
in preparation for removing the ice maker. While the unit is in forced defrost mode, continue
with the next steps.
3. Remove the ice bucket. If the ice bucket cannot be removed use your steamer to loosen
the ice bucket.
NOTE: If the ice bucket is stuck, use a steamer to melt
the ice until you can the remove the bucket. Place a
towel under the ice bucket to catch water as it drips.
****** Do Not Use A Heat Gun Or Hair To Defrost The Ice Room ******
This may cause the plastic liner to melt creating unrepairable damage.
Do Not instruct the customer to unplug the refrigerator for 24 hours to
remove the ice. This will not remove all the ice from the ice room resulting
in a return visit or call back.
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