May 2019
****** You Must Remove All Ice From The Ice Room And Auger Area Using A Steamer ******
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 3
Asuriontechline@Asurion.com
3. Remove the unit from the Forced Defrost mode and then unplug the unit. This will prevent the
cooling loop from frosting up during service and prepare the unit for additional service steps.
4. Disassemble The Ice Maker
a. Remove the left screw, and then open the harness cover.
b. Disconnect the ice maker cable.
c. Locate the duct left hook (C1). Unlock the drain duct by removing the upper right screw (C2)
d. Unlock the left hook, and then open the drain duct
e. Unlock the upper hook, and then pull out the ice maker from the opening of the drain duct.
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