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Chapter 06
Troubleshooting Guide
Requirements Before Contacting Samsung
Customer Service Centre
֜
contact Samsung Customer Service Centre.
Product diagnosis (Screen issue)
Self Diagnosis to check that the product is working
properly.
Checking the Resolution and Frequency
If a resolution that is not supported (see the ) is selected, the Not Optimum
Mode
֜
Check the following.
Caution
When the product makes popping (cracking) sound.
components or internal circuit of the product.
This is NOT a product failure and does not affect the life of the product.
Installation issue (PC mode)
The screen keeps switching on and off.
Blank spaces are found on all four sides of the screen when an HDMI or HDMI-DVI cable is connected
to the product and PC.
graphics card driver to the latest version.
screen settings.)
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