B
bolsonSep 14, 2025
Why is my Samsung Monitor connected to a local network, but not to the Internet?
- JjacquelinebushSep 14, 2025
Check if the Internet LAN cable is connected to the access point's external LAN port.

Why is my Samsung Monitor connected to a local network, but not to the Internet?
Check if the Internet LAN cable is connected to the access point's external LAN port.
What to do if network setup is completed, but unable to connect to the Internet on Samsung Monitor?
If the problem persists, contact your Internet service provider.
Why does Anynet+ not work on my Samsung S32AM50?
Confirm that the device is an Anynet+ device and check if the power cord of the Anynet+ device is properly connected to your Samsung Monitor.
Why is there a dotted line on the edge of the screen of my Samsung S32AM50 Monitor?
Change Picture Size Settings to 16:9 Standard on your Samsung Monitor.
Why are some files interrupted during playback on my Samsung S32AM50?
This problem may occur with unsupported files or high-bitrate files on your Samsung Monitor.
Why can't some files be played on my Samsung S32AM50 Monitor?
Some files that use an unsupported codec may not be played back on your Samsung Monitor.
What to do if my Samsung S32AM50 Monitor is tilted to the side?
Remove the base stand from the Samsung Monitor and reassemble it.
What to do if the stand is wobbly or crooked on my Samsung Monitor?
Refer to the Quick Setup Guide and make sure that the stand is assembled correctly on your Samsung Monitor.
Why are the settings lost after 5 minutes on my Samsung S32AM50?
If Usage Mode is set to Retail Mode on your Samsung Monitor, the product’s audio and video settings are automatically reset every 5 minutes. Change Usage Mode to Home Mode.
How to remove the POP (product’s internal banner ad) that appears on the screen of my Samsung S32AM50?
Change Usage Mode to Home Mode on your Samsung Monitor.
General safety warnings and precautions for product operation.
Guidelines for safe use of power cords, plugs, and sockets.
Warnings and cautions for product installation and placement.
Steps for assembling and attaching the product stand.
Exploring Smart Hub features, apps, and account management.
Configuring picture quality, modes, and sound settings for optimal experience.
Resolving issues related to picture quality, brightness, and screen display.












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