13.23
of any period under clause 8.1 calculated from the day
your phone was first registered on the Orange network.
11.6 In the event you switch from a pay monthly service plan
inclusive of Orange Care to a pay as you go service plan
Orange Care will automatically cease.
11.7 In the event that you wish to switch from a pay monthly
service plan for which Orange Care has been purchased
as an optional extra, Orange Care will automatically cease
but in such event you will not be entitled to any refund of
premiums paid.
12 Claims
12.1 To make a claim under this insurance you should call 150
from your Orange phone or 07973 100 150 from any other
phone if you are a pay monthly customer. Pay as you go
customers with optional Orange Care can call 451 from
your Orange phone or 07973 100 451 from any other
phone. Business customers can call 158 from their Orange
phone or 07973 100 158 from any other phone.
Alternatively, write to Orange Insurance, Senhouse Road,
Darlington, DL1 4YG. Your claim will be handled fairly and
promptly.
12.2 In certain circumstances, particularly where there is a
dispute over your claim Orange may refer the matter to
independent Chartered Loss Adjusters for investigation and
review.
13 Complaints
13.1 If you have any queries or complaints regarding this
insurance you should in the first instance address this to
Orange. Call 150 from your Orange phone or 07973 100
150 from any other phone. Pay as you go customers can
call 451 from their Orange phone or 07973 100 451 from
any other phone. Business customers can call 158 from
their Orange phone or 07973 100 158 from any other
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