How to claim:
■
Report the loss, theft or damage to Orange as soon as
possible.
■
Loss, theft or malicious damage claims must be reported
to the police immediately (or as soon as possible within
24 hours of discovery).
■
To make a claim or to have your phone barred to prevent
unauthorised use simply call Orange Customer Services on
07973 100 150, or if you are abroad call +44 7973 100 250.
■
To speed up your claim make a note of the key facts before
calling, eg, time of theft, where you lost it, how it got
damaged and what the damage is, steps taken to recover
your phone and any other relevant details. You must
provide any assistance and/or information that Orange
reasonably requests in connection with the replacement of
your phone.
■
Remember, if your phone is stolen or maliciously damaged
we need a crime reference number or a lost property
number if it is lost.
■
Once your claim is agreed, Orange will despatch your
replacement phone. Please see section 13.1 in the Orange
Care terms and conditions for more information.
manufacturer’s warranty
If you do not have Orange Care you still receive a 12-month
manufacturer’s warranty which covers you against phone
faults. Please call 0208 391 0168 for more details.
10.2
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