Issues Solutions and Explanations
Aerial (Terrestrial/Cable) Connection
The TV is not receiving all
channels.
• Make sure the Aerial cable is connected securely.
• Please try Setup to add available channels to the channel list. Go to MENU -
System - Setup and wait for all available channels to be stored.
• Verify the Aerial is positioned correctly.
The picture is distorted: macro
block error small block, dots,
pixelization
• Compression of video contents may cause picture distortion, especially on fast
moving pictures such as sports and action movies.
• A low signal can cause picture distortion. This is not a TV issue.
Others
The picture will not display in
full screen.
• HD channels will have black bars on either side of the screen when displaying up
scaled SD (4:3) contents.
• Black bars on the top and bottom will appear during movies that have aspect
ratios different from your TV.
• Adjust the picture size options on your external device or TV to full screen.
The remote control does not
work.
• Replace the remote control batteries with the poles (+/–) in the right direction.
• Clean the sensor’s transmission window on the remote.
• Try pointing the remote directly at the TV from 1.5~1.8 m away.
The cable/set top box remote
control doesn’t turn the TV on
or off, or adjust the volume.
• Programme the Cable/Set top box remote control to operate the TV. Refer to the
Cable/Set top box user manual for the SAMSUNG TV code.
A “Mode Not Supported”
message appears.
• Check the supported resolution of the TV, and adjust the external device’s output
resolution accordingly.
There is a plastic smell from
the TV.
• This smell is normal and will dissipate over time.
The TV Signal Information
is unavailable in the Self
Diagnosis Test menu.
• This function is only available with digital channels from an Aerial / RF / Coax
connection.
TV is tilted to the right or left
side.
• Remove the stand base from the TV and reassemble it.
There are difficulties
assembling the stand base.
• Make sure the TV is placed on a flat surface. If you cannot remove the screws
from the TV, please use a magnetized screw driver.
The Broadcasting menu is
grey out (unavailable).
• The Broadcasting menu is only available when the TV source is selected.
Your settings are lost after 5
minutes or every time the TV is
turned off.
• If the TV is in the Store Demo mode, it will reset audio and picture settings every
5 minutes. If you want to change the settings from Store Demo mode to Home
Use, press the SOURCE button to select TV mode, and go to MENU → Support
→ Use Mode.
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