Video Apps problems (Youtube etc)
Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings >
DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.
Reset by selecting > Settings > Support > Device Care > Self Diagnosis > Reset Smart Hub.
Precautions when using Art mode
The performance of the sensor may vary depending on the TV installation and operating environment.
– The screen brightness and colour tone may be affected depending on the colour of the floor on which
the TV stands.
– If the area around the TV is too dark or bright, the screen brightness may be limited or the sensor may
not work normally.
– If the TV is installed too high or too low, the sensor may not work normally.
Depending on the Auto Power Off ( > Settings > General > Eco Solution > Auto Power Off) function
settings, the TV may turn off when there is no user input in Art mode, such as inputs from the remote
control.
> Settings > General > System Manager > Time > Sleep Timer and Off Timer function does not work in
Art mode.
> Settings > General > System Manager > Auto Protection Time function does not work in Art mode.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can
remotely:
Diagnose your TV
Adjust the TV settings for you
Perform a factory reset on your TV
Install recommended firmware updates
How does Remote Support work?
You can easily get Samsung Remote Support service for your TV:
1. Call the Samsung service centre and ask for remote support.
2. Open the menu on your TV, and go to the Support menu. ( > Settings > Support)
3. Select Remote Management, then read and agree to the service agreements. When the PIN screen
appears, provide the PIN number to the technician.
4. The technician will then access your TV.
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